Title: SMR (Sales & Marketing Rep)

Location: Norwalk, CT

Classification: Full-Time, Non-Exempt

Compensation: $24.00 to $26.00+ Hourly Rate (Depending on Experience)

DESCRIPTION

Servpro of Stamford (Norwalk, CT). The SMR (Sales and Marketing Rep) is responsible to update the CRM Salesforce Database, maintain an active presence at local and regional associations, and trade show events, and to promote Franchise Services in assigned territory, which results in coordinating and scheduling meeting and exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process (Route B2B) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. Use marketing materials like SERVPRO® Key Differentiators and Emergency Ready Plan to market SERVPRO® services and to sell the benefits. Monitor and follow up on all assigned jobs, ensuring customer needs are met.

As the SMR (Sales and Marketing Rep), you will work closely with the Leadership, Sales and Marketing Teams on a wide variety of administrative, creative and support responsibilities. This role is ideal for individuals looking to kickstart their career in marketing and sales. The successful candidate will be responsible for engaging with potential clients, analyzing market trends, and promoting our products and services effectively. This position offers an excellent opportunity for growth and development within the marketing field. This role is critical to ensure the sales team is positioned to be successful, and the sales and marketing efforts are working effectively to grow the SERVPRO Brand.

Primary Roles and Responsibilities

• Conduct reoccurring Business to Business visits to potential and existing customers and educate business owners and/or property managers on the emergency services Servpro of Stamford offer.
• Each month you visit a business you will bring them marketing materials (business cards, marketing pamphlets, pens, note pads, water bottle, holiday gifts, etc.)
• Using Salesforce CRM and Excel Spreadsheet Tracker; document you progress and keep track of the business you visited each day, and each month.
• Regular office meeting attendance, and Monthly Team Meeting Attendance
• Continuing education and coaching with Manager
• Daily contact preparations and job referral activity
• Daily priorities planning
• Reporting & Administration
• Route Contacts Business Development for Existing Customers and Create New Business Routes
• Execute Contact Business Development Cycle
• Develop sales objectives
• Debrief with Manager
• Execute referral and client appreciation activities
• Commercial Business Development
• Conduct ERP (Emergency Readiness Program) presentations, Conduct ERP Data Collection
• Develop and present ERP program to clients
• Regular client visits and follow-up to ensure priority readiness
• Attend Tabletop Marketing, Networking, Professional Association, and Entertainment Events
• Coordinate continuing education events for clients
• Enroll in Professional association participation
• Participate in professional networking events

Other Tasks:

• Perform other ad-hoc duties assigned by management.

REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:

• 3+ years of sales and marketing experience or related sales and marketing support.
• 3+ years of business-to-business sales related experience.
• 3+ years of experience in the service sector.
• 3+ years of superb customer service, and verbal and written communication skills.
• Experience in the commercial cleaning, restoration, construction or insurance industry is desired.
• Strong business and financial background and process and results driven attitude.
• Strong proficiency with Microsoft Office Suite, Excel for Tracking, and Salesforce for CRM.
• Excellent organizational skills and strong attention to detail.
• Responds quickly and effectively to unexpected and rapidly changing conditions.
• Attention to detail, process detailed information effectively and consistently.
• Provide brand and marketing coordination and tracking.

EDUCATION

• High school diploma/GED, required.
• Associate degree in marketing, or business administration, preferred.

COMPENSATION & BENEFITS

• We offer competitive pay as well as comprehensive benefits.
• We value transparency, collaboration, and mutual respect.
• If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.

Benefits:

• 401(k) with company match
• Health, vision, and dental insurance (
• PTO/Sick, Vacation Paid Time Off
• 9 Paid Holidays
• Professional development assistance

Schedule:

• 8 Hour Day / 40+ hours per week (Mon-Fri), flexible to work overtime when required.

On-Call Dispatcher:

As part of our 24-hour emergency services restoration operations, employees are required to serve as an On-Call Dispatcher

• The on-call requirement is a major component of the role (1 week per month or every 6-7 weeks)
• Which is calendared and scheduled in advance, covering after-hours shift.

On-Call shifts are scheduled as follows:

• Monday through Thursday: 5:00 PM to 8:30 AM the following morning
• Friday at 5:00 PM through Monday at 8:30 AM

Overtime Requirement:

We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.

WORKING CONDITIONS

Environment: This position will be Field Work and in-office environment; not eligible for hybrid or remote.

Ability to commute:

• Norwalk, CT 06851:

Reliably commute or planning to relocate before starting work (Required)

Physical Demands: Work is performed in the field B2B, connecting with business owners, property owners, and community leaders, weather that's at a local Chamber Event, or visiting local schools, etc. you will have time dedicated time in our office to get organized, plan your outreach, order markting supplies, and attend daily Work in Progress Meetings, Sales & Marketing Meetings, and and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.

ABOUT SERVPRO

History

SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened.” SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Stamford, serving the Fairfield County (Norwalk, CT) area can also mitigate mold and mildew from your home or business.

Importance of Community

Many leaders in our business were born, raised, and have raised families of their own in Fairfield County. Our neighbors are very important to us. With over 35 years we have helped thousands of people and businesses to recover from disaster as quickly as possible.

Training

We pride ourselves in being the best in the industry, and the best in the community. That’s why our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Franchise Facility for regular IICRC-industry certification, our technicians are equipped with the knowledge and tools to restore your property.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position offers an hourly pay range of $24–$26. Does this align with your compensation expectations? If so, what is your desired hourly rate?

Experience:

• B2B marketing: 1 year (Preferred)
• Sales: 2 years (Preferred)
• Water damage restoration: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Norwalk, CT 06851 (Required)

Ability to Relocate:

• Norwalk, CT 06851: Relocate before starting work (Required)

Work Location: In person