Scrapbook.com is the most visited papercrafting website and store in the world, happily welcoming millions of crafters every month. At Scrapbook.com, we are passionate about empowering beautiful, meaningful, handmade creation and everything we do is focused on that. In the digital age, living a handmade life is more important than ever. Crafting makes you happier, healthier and more connected and we're here to help you create.

Important Note about Working at Scrapbook.com:

Scrapbook.com isn’t for everyone. We hold ourselves to a higher standard than most. You will be expected to embrace the Scrapbook.com culture and embody our company’s core values.

• Trusting Teamwork: We do our best, care about one another and trust each other.
• Intentional Integrity: We honor our word and, if we’re out of integrity, we make it right.
• Innovative Problem Solving: We fearlessly identify issues, then prioritize and solve them with the right solutions for our unique business.
• Healthy Humor: We laugh together and are warm and friendly.

Before you apply, be sure you share Scrapbook.com’s core values.

How this position fits at Scrapbook.com:

As the E-Commerce Operations Coordinator, you will work on-site, full-time, at our headquarters in Gilbert, Arizona.

The mission of the Scrapbook.com E-Commerce Operations Coordinator is to ensure promotions, pricing, and merchandising on the Scrapbook.com website are executed accurately and on schedule — catching errors before they reach the customer — so the site consistently reflects current marketing priorities and supports our goals for conversion, revenue, orders, and AOV.

Core priorities are as follows:

• Promotion Setup and Execution
• Sitewide Optimization
• Cross-Team Collaboration and Continuous Optimization

Outcomes

• Will own the end-to-end setup and execution of promotions (pricing, start/end timing, and page builds), ensuring every promotion goes live accurately and on schedule.
• Will proactively review pricing, links, and promotional details across the site and in marketing emails before they go live, catching and correcting errors before they reach the customer.
• Will maintain and continuously improve homepage content, curated pages, section merchandising, and other website experiences.
• Will use tools like the Site Search Optimization Tool to maintain and improve search and category page performance.
• Will coordinate directly with Marketing, Procurement, Customer Service, and other teams as needed to confirm promotion details and resolve discrepancies quickly and clearly.
• Will assist with editing images, headers, and features to support accurate, visually consistent merchandising across the site.
• Will continuously seek education and experiences (videos, brand websites, influencers, competitors, etc.) to be a growth-oriented papercrafting expert.
• Will take on other responsibilities as assigned, embracing evolving priorities and expanding ownership as capacity and skill grow.

You Value:

• Trusting Teamwork: We do our best, care about one another, and trust each other.
• Intentional Integrity: We honor our word, and if we're out of integrity, we make it right.
• Innovative Problem Solving: We fearlessly identify issues, then prioritize and solve them with the right solutions for our unique business.
• Healthy Humor: We laugh together and are warm and friendly.

Competencies:

Accuracy: Laser-like attention to detail and execution on a daily basis.

Communication: Open, direct, clear, and kind with team members and colleagues.

Sense of Urgency: Executes tasks with efficiency, understanding the importance of speed to market.

Prioritization and Flexibility: Appropriately dedicates the time and energy required for varying tasks. Cheerfully and instantly pivots tasks as the business requires.

Self-Starter: Proactively demonstrates innovative thinking and problem-solving skills.

You Meet the Following Requirements:

• Bachelor's degree in Marketing, Communications, Business or related field preferred; equivalent experience will be considered.
• Minimum of 3-5 years of hands on e-commerce operations experience managing live website content, promotions or product pages on an e-commerce platform (Shopify, Magento, BigCommerce, custom-built site, etc.).
• Direct experience with promotion setup, pricing accuracy or site merchandising execution strongly preferred.
• Exceptional attention to detail with a demonstrated ability to identify and correct errors before publication.
• Experience coordinating multiple deadlines in a fast-paced environment where priorities shift frequently.
• Strong written and verbal communication skills with the ability to collaborate effectively across departments.
• Comfortable learning new technology platforms and digital tools quickly.

Scrapbook.com is proud to be a Top Workplaces Award recipient! This recognition reflects our strong, positive culture and our exceptional colleagues who embody our Core Values.

We offer a competitive benefits package including 100% paid medical and dental insurance for our employees, along with a 401k match, and an employee discount.

If you are an e-commerce marketing professional looking for a challenging role in a positive work environment, we encourage you to apply.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Are you aware that this job opening is for an in-house, full-time position in Gilbert, AZ?
• How do you currently use AI tools in your work? Walk us through a recent example.
• Tell us about a time when you had to move fast on something important. How did you make sure you didn't make mistakes while moving quickly?
• How would your previous supervisors rate your e-commerce expertise on a scale of 1-10? Why would they give that rating?

Experience:

• E-commerce: 3 years (Required)

Work Location: In person