Systems Specialist II,

ServiceNow

• Support the design, development, and implementation of appropriate solutions through Business and ServiceNow team collaboration with a focus on out-of-the-box functionality.
• Provide quality production support and new solution implementation by understanding existing application functionality, including business process objectives, business goals, and use cases.
• Support the system to align with new ServiceNow functionality and best practices through research, training, and documentation.
• Support the development of integrations with new or existing enterprise platforms.
• Participate in the ServiceNow development team maturity by learning about and collaborating on ServiceNow Discovery, Service Mapping, Data Certification, Common Service Data Model (CSDM), and Integrations.
• Support internal/external audits and inspections.
• Provide transparent project support through clear communication of progress and risks.
• Maintain technical documentation and follow ServiceNow best practices.
• Participate in testing and troubleshooting of existing systems.
• Perform demonstrations of completed functionality and train end-users as appropriate.
• Communicate effectively with business stakeholders and other IS teams.

• Bachelor's degree or equivalent education and experience
• 2-4+ years IS experience, specifically with supporting production software solutions
• 2-4+ years of development experience in the ServiceNow Platform
• 2-4+ years of experience in ITIL processes
• ServiceNow System Admin Certification – required
• ServiceNow SPM Implementation Certification – preferred
• Demonstrated experience or working knowledge of web technologies and integrations, including JavaScript, HTML, CSS, and REST/SOAP APIs, with the ability to apply these skills within the ServiceNow platform
• Experience with implementing new technologies and writing technical documentation/standards
• Process-oriented with experience in following established standards, processes, and methodologies for IT Service Management across the enterprise.

• Excellent analytical and problem-solving skills are essential
• Strong sense of urgency with excellent attention to detail, time management skills, and self-organization
• Superior customer service skills
• Exceptional team player with strong interpersonal and communication skills required
• Experience with Agile software development methodologies such as Scrum
• Experience with application lifecycle management platforms (i.e., Microsoft Team Foundation Server (TFS)) for requirements, tasks, testing, and defect tracking

Select Medical and its parent company, Select Medical Holdings Corporation (NYSE: SEM), are based in Mechanicsburg, Pennsylvania, and are honored to be recognized as one of America’s Best-In-State (Pennsylvania) Employers 2020 by Forbes.

For more information, visit selectmedical.com or https://youtube.com/SelectMedicalTV. Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with a company match.