Job Overview

PenFed is hiring a (Hybrid) Observability Engineer II at our Tysons, Virginia location. The primary purpose of this job is to lead the design, implementation, and ongoing support of enterprise observability and monitoring capabilities. This role is primarily focused on observability, leveraging Dynatrace and LogicMonitor to provide deep visibility into application performance, infrastructure health, and critical business services. This role also supports DevOps and platform enablement efforts by integrating observability into CI/CD pipelines, release processes, and operational workflows.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

Primary responsibilities: Observability

• Design, implement, and operate enterprise observability solutions using Dynatrace and LogicMonitor.
• Configure and maintain application performance monitoring (APM), infrastructure monitoring, synthetic monitoring, logs, alerting, and dashboards.
• Build service views, business dashboards, and health indicators for critical platforms.
• Define alerting standards, noise reduction strategies, and proactive detection practices.
• Support incident triage, root cause analysis, and post-incident reviews.
• Support capacity planning, performance trend analysis, and availability reporting.

Secondary responsibilities: DevOps and Platform Enablement

• Integrate observability into CI/CD pipelines and deployment workflows.
• Support post-deployment validation and release health checks.
• Collaborate with DevOps and platform teams to improve release visibility and operational readiness.
• Provide observability support for platforms such as Salesforce, Java, MuleSoft, and Mobile applications.

Qualifications

Equivalent combination of education and experience is considered.

Required Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years of experience in observability, monitoring, SRE, or platform operations roles.
• Strong hands-on experience with Dynatrace and LogicMonitor.
• Strong understanding of observability concepts including metrics, logs, traces, alerting, and RCA.
• Experience supporting enterprise-scale, high-availability systems.
• Working knowledge of Windows, Linux, and infrastructure concepts.
• Knowledge of GitHub, VS Code, and CI/CD tools and processes.
• Familiarity with AI-assisted coding tools to improve productivity and automation.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience integrating observability with DevOps and CI/CD pipelines.
• Experience with Salesforce platform monitoring and SaaS observability.
• Working knowledge of scripting languages (Python, Bash, Ruby, etc.).
• Experience using AI-assisted coding tools for automation or configuration tasks.
• Certification or training in AI-assisted development or code assistants (AWS or similar) is a plus.
• Experience with cloud platforms (AWS preferred).
• Experience using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on call will be required.

Pay Transparency

The anticipated starting salary range for this role is $79,400.00 - $151,158.00

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.

Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org .