Support & Implementation Operations Manager

Location: El Segundo, California, USA (HQ)

Reports To: Chief Innovation Officer

Role Type: Full-Time, On-Site

Salary: $80,000.00 - $110,000.00

About QuikStor

QuikStor is the leading SaaS facility management platform for the self-storage industry, delivering a purpose-built, scalable system that serves as the foundation for intelligent automation and modern facility operations. We are in rapid growth mode, backed by significant capital from self-storage industry veterans who share our vision to build the most advanced and scalable operating system for storage operators worldwide.

Role Overview

The Support & Implementation Operations Manager owns the systems, data, and processes that keep QuikStor's customer-facing teams running. This is an operations role, not a frontline or people-management role. The person in this seat does not handle support tickets or run implementations directly. Instead, they make sure the teams that do are organized, accountable, and measurable, and that leadership has clear, real-time visibility into how every function is performing.

Modeled on a strong sales operations function, this role spans Support and Implementation and interfaces closely with Product. The Operations Manager builds and maintains the reporting that shows whether response times, implementation timelines, and product handoffs are on track, administers the core systems those teams rely on, and drives the process improvements that scale as QuikStor grows. The role works closely with and is directly backed by the Chief Innovation Officer, with the mandate to hold cross-functional teams accountable to defined standards.

Key Responsibilities

Cross-Functional Operations & Accountability

Systems Ownership & Administration

Reporting, Data & Visibility

Process Design & Improvement

Product Feedback Loop

Required Qualifications

Preferred Qualifications

Location & Work Environment

This role is based at QuikStor headquarters in El Segundo, California. Regular on-site presence is expected to support close collaboration with the Support, Implementation, Product, and leadership teams. This is a full-time, salaried position.

Benefits

QuikStor is an equal opportunity employer. QuikStor does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@kobreco.com.