Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position.

ABOUT US

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.





This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

In order to collaborate with nationally distributed colleagues. Employees must be available for collaboration during core hours from 9am to 2pm (PST).





ABOUT THE ROLE



The Systems Administrator provides support for applications, services and servers at the University of Massachusetts Global. This position is responsible for the setup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use. Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, and servers.

TYPE OF SUPERVISION:

Receive general supervision from the Systems Infrastructure Architect

• General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.

POSITION DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

• Manage application and server backups across the enterprise and cloud (AWS and Azure)
• Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux.
• Install new, upgrade existing, and troubleshooting application, service, or server related issues.
• Use and maintain tools such as Azure Update Manager to manage operating system patching, and enterprise services.
• Write and maintain PowerShell scripts for reporting and system automation.
• Handle technical inventories, shipping logistics, and equipment organization.
• Perform work in accordance with systems diagrams.
• Create and maintain training documentation for team members supporting applications and services. Continuously assess all documented processes for improvements.
• Provide high quality support to university customers. Work with teams and team members to provide our customers an excellent experience.
• Perform other duties as assigned.

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• 3+ years of application, server maintenance experience, supporting service desk staff using enterprise tools.

Desired:

• Bachelor’s Degree in Computer Science, CIS, MIS, or Business Administration and/or relevant experience.
• Technical Certifications
• Prior experience providing support in an academic environment.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience and knowledge in Cloud hosting instance management and creation (AWS and Azure).
• Experience and knowledge of PowerShell and the ability to write scripts for automation or reporting purposes.
• Experience and knowledge of Linux and using a Linux Shell (RHEL, Bash).
• Experience and advanced knowledge understanding of server virtualization technologies .
• Experience and knowledge of Cluster/Highly Available environments
• Experience and advanced knowledge of Windows Server and Desktop Operating Systems.
• Experience and knowledge in the Microsoft 365 and Azure environments.
• Experience and knowledge of industry trends and best practices, including knowledge in using Microsoft technologies.
• Experience and advanced knowledge of fundamental operations, problem diagnosis and correction of relevant computer software, hardware, cloud systems, and other equipment.
• Thorough knowledge and understanding of, including proven experience, in using applications, servers, and services.
• Ability to create and understand schematic diagrams, and system diagrams.
• Knowledge and experience of customer service practices.
• Strong oral and written communication skills.
• Proven ability to exercise independent thinking and judgment to carry out duties in a timely manner, even when faced with interruptions, distractions, and fluctuating workload.
• Strong commitment to customer service and teamwork.

Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook.

Contact with Students: Occasional

Contact with Faculty and/or Staff: Frequent

Contact with Community and Vendors: Occasional

The hiring range for this position is $32.00 - $43.00 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

This position is required to work between 8am to 5pm Pacific Time.

BENEFITS AND PERKS

At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits:

• Health: Medical, dental, and vision coverage with spending account options.

• Work-Life Balance : Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.

• Financial Security: Life, disability, accident, legal, identity protection, and student debt support.

• Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!

• Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.

• Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs.





Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.