Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have numerous locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

Reporting to the Operations Manager, the Engineering Manager will oversee the entire engineering and building component of each location building project. They will manage a team of engineering officers and collaborating with other teams such as contractors and designer to ensure that the storefront is completed according to the company’s vision. The overall objective of the Engineering Manager is to ensure that the projects are completed within a specified timeline and pre-determined budget.

Duties and Responsibilities

• Perform repair and maintenance of store equipment, including blenders, espresso/tea machines, ice machines, fixtures, and other machinery.
• Ensure all equipment is functioning properly and meets safety and operational standards.
• Conduct routine inspections to maintain efficiency and safe working conditions.
• Coordinate with external service contractors for major repairs.
• Execute and adapt strategies for completing projects on time.
• Serve as the primary point of contact between store teams and the corporate office for repair and IT-related matters.
• Troubleshoot hardware and software issues used within the business.
• Respond to and manage technical support requests from U.S. store teams.
• Provide clear and concise instructions to engineering officers.
• Travel to store locations as required.
• Work a 6-day work week based on operational needs.
• Perform in-store operational work when assigned.
• Other duties as assigned.

Ideal Candidate Competencies

• Attitude:proven entrepreneur spirit of working "on-floor" spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers.
• Results-Oriented: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals.
• Communication: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications.
• Teamwork/Collaboration: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals.
• Initiative: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals.
• Personal Adaptability: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business.

Expectations of the Successful Candidate

• Minimum 5 years of experience in engineering, maintenance, technical support, or IT-related fields.
• Hands-on mechanical and troubleshooting abilities.
• Interest in the retail or food & beverage industry.
• Strong communication and problem-solving skills.
• Ability to travel regularly.
• Multilingual ability is an asset (English, Spanish, Tagalog, or Chinese preferred).

Pay: From $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you legally authorized to work in the United States?
• Do you have a valid driver's license?
• Are you comfortable with working in-store as a bubble tea barista?
• How many years of Food and Beverage Services experience do you currently have?
• How many years of Engineering experience do you currently have?

Work Location: In person