My Painter & Exteriors & Wilson's Power Washing

About Us

My Painter & Exteriors and Wilson's Power Washing are growing home service companies serving homeowners, commercial clients, homeowners' associations, and property managers throughout Northern Virginia, Washington, DC, and Maryland.

We're committed to providing an exceptional customer experience from the first phone call through project completion. To support our continued growth, we're looking for an organized, dependable, and customer-focused Administrative Coordinator to join our team.

If you enjoy helping people, staying organized, solving problems, and working in a fast-paced environment, we'd love to hear from you.

Position Overview

The Administrative Coordinator serves as the primary point of contact for customers and supports the daily administrative functions of both My Painter & Exteriors and Wilson's Power Washing.

This role is responsible for answering incoming phone calls, responding to customer inquiries, scheduling appointments, coordinating estimator and technician schedules, following up with customers, maintaining accurate records, and supporting leadership through reporting and administrative coordination.

Success in this role comes from strong communication skills, excellent organization, attention to detail, and the ability to manage multiple priorities while working independently in a remote environment.

Primary ResponsibilitiesCustomer Communication

• Answer incoming phone calls during business hours (8:00 AM – 5:00 PM Eastern Time)
• Respond to website inquiries, emails, and text messages
• Provide professional, friendly, and knowledgeable customer service
• Return missed calls and voicemails promptly
• Answer general customer questions and direct inquiries to the appropriate team member when needed

Scheduling

• Schedule residential painting estimates
• Schedule Wilson's Power Washing service appointments
• Coordinate estimator calendars
• Coordinate technician schedules
• Confirm upcoming appointments with customers
• Reschedule appointments when necessary
• Communicate scheduling changes with customers and team members
• Help maintain efficient daily schedules

Customer Follow-Up

• Follow up with customers regarding upcoming appointments
• Follow up on unsold estimates and outstanding proposals
• Confirm customers have received proposals and answer general questions
• Schedule color consultations when needed
• Ensure customers receive timely communication throughout the sales process

Reporting & Administrative Support

• Maintain accurate customer information within company software
• Track incoming leads and scheduled appointments
• Generate routine reports for management
• Monitor follow-up activity and outstanding estimates
• Maintain organized digital records
• Assist leadership with reporting and other administrative projects as assigned

Performance Expectations

Success in this role is measured by reliability, communication, organization, and attention to detail. A successful Administrative Coordinator will consistently:

Customer Service

• Answer incoming calls professionally during business hours (8:00 AM – 5:00 PM EST)
• Respond to customer emails, text messages, and website inquiries promptly
• Return missed calls and voicemails by the end of the business day whenever possible
• Deliver a professional, friendly experience on every customer interaction

Scheduling

• Maintain accurate schedules for estimators and technicians
• Confirm appointments and communicate scheduling changes promptly
• Minimize scheduling conflicts while maximizing efficiency
• Ensure customers know what to expect before their appointment

Communication

• Maintain clear, timely communication with customers and team members
• Keep customer records accurate and up to date
• Ensure no customer inquiries or follow-up tasks are overlooked

Organization

• Stay organized while managing multiple priorities throughout the day
• Maintain accurate data within company software
• Complete assigned follow-up tasks consistently and on time
• Demonstrate reliability while working independently in a remote environment

Teamwork

• Support both My Painter & Exteriors and Wilson's Power Washing professionally
• Communicate proactively when issues arise
• Learn new software and procedures as the companies continue to grow
• Contribute ideas that improve customer experience and internal efficiency

What Success Looks Like

Within your first 30 days, you should be able to:

• Confidently answer customer questions and represent both companies professionally
• Independently manage estimator and technician schedules
• Ensure customers receive timely communication throughout the scheduling process
• Complete follow-up tasks without reminders
• Generate accurate reports for leadership
• Help create a smooth, organized experience for customers and employees alike

Qualifications Required

• Previous experience in an administrative, scheduling, customer service, or office support role
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to multitask while maintaining attention to detail
• Proficiency with Microsoft Office and Google Workspace
• Comfortable learning new software and CRM platforms
• Reliable high-speed internet connection
• Quiet, professional workspace suitable for handling customer phone calls

Preferred

Experience in one or more of the following industries:

• Home services (painting, power washing, HVAC, plumbing, roofing, landscaping, etc.)
• Construction or contracting
• Property management
• Scheduling or dispatching
• Customer service or call center environments

Experience with platforms such as Monday.com, Housecall Pro, PaintScout, CompanyCam, Jobber, ServiceTitan, or similar software is a plus.

Schedule

• Full-Time (40 hours per week)
• Monday through Friday
• 8:00 AM – 5:00 PM Eastern Time
• Fully Remote

Equipment Provided

The company will provide:

• Company laptop
• Company phone
• Required software and system access

All company-issued equipment remains the property of My Painter & Exteriors and must be returned upon the conclusion of employment or the end of the contract.

Contract Opportunity

This position is being hired to provide maternity leave coverage.

• Initial contract term of at least five (5) months
• The position will be reviewed near the end of the contract to determine whether an extension is appropriate based on business needs and performance.
• As My Painter & Exteriors and Wilson's Power Washing continue to grow, we anticipate separating administrative responsibilities between the two companies. This may create future opportunities for a permanent full-time position for the right candidate; however, permanent employment is not guaranteed.

Why Join Our Team?

At My Painter & Exteriors and Wilson's Power Washing, you'll join a growing team that values professionalism, accountability, communication, and exceptional customer service.

You'll play an important role in the day-to-day success of both companies by helping create an outstanding experience for our customers while supporting a team committed to doing quality work and continually improving.

If you're organized, dependable, enjoy helping people, and take pride in keeping things running smoothly, we'd love to hear from you.

Pay: $3,400.00 per month

Work Location: Remote