At El Pollo Loco, we are on a mission to be the nation’s leading fire-grilled chicken restaurant. When it comes to our people, we are all about growth. Whether that means specialized training, a clearly laid out career trajectory or collaborating cross-functionally, we are committed to the success of our people the same way we’ve been committed to the success of the El Pollo Loco brand for the last 50 years. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people who set us ablaze.

Our restaurants are only the tip of the flame! If you’re looking for an innovative, winning, and welcoming workplace, then a flamin’ good career in our Restaurant Support Center is right for you.

At our Support Center, we believe our best work is done Together, when departments collaborate and everyone is confident in contributing their ideas. This is why we are in the office 3 days per week.

Let’s Get Loco!

What’s in it for you!

• STRONG office culture recognized as a Great Place to Work® and driven by our core values: Simple. Together. Relentless. Ownership. Nimble. Growth
• Career growth opportunities
• Competitive pay and bonus potential
• Medical + Dental + Vision Insurance + HSA Savings Account
• 401(K) Retirement Plan with company match and immediate vesting
• Paid Vacation + Sick Pay + 12 Paid Holidays
• Employee Assistance Program
• Free El Pollo Loco food + restaurant discounts
• PerkSpot discounts program

POSITION PURPOSE:
The Executive Assistant provides high-level administrative, operational, and logistical support to one or more company executives and their corresponding leadership teams. This role serves as a trusted partner, ensuring seamless day-to-day operations, effective communication, coordination with senior staff members as well as board members, and professional representation of the company to internal and external stakeholders.

Due to the nature of the work—including in-person executive support, coordination of company visitors, handling confidential materials, and execution of special projects—this position requires a minimum of four (4) days per week working on-site. Regular in-office presence is an essential function of the role. Remote work is complementary and does not replace the required in-office presence necessary to fulfill the essential functions of this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide real-time, administrative support to executive(s), including calendar management, meeting coordination, note taking, recording of action items, expense reporting, composing and preparing correspondence, arranging complex and detailed travel, and urgent day-of schedule changes.
• Serve as the primary point of contact for executive(s), responding to immediate needs and facilitating decision-making.
• Prepare, assemble, print, and distribute physical meeting materials, presentations, and briefing packets as needed.
• Maintain executive offices, ensuring readiness for meetings, visits, and confidential discussions.
• Greet and support company visitors, board members, candidates, vendors, and partners in a professional and welcoming manner.
• Coordinate in-person meetings, leadership offsites, board meetings, itineraries and agendas and special events including room setup, catering, technology readiness, and materials.
• Provide on-site support during meetings and events to address real-time issues and ensure smooth execution.
• Support special projects that require in-person collaboration, coordination, and follow-through with executive leadership and partner teams.
• Provide a bridge for smooth communication between the executive’s office and internal departments, demonstrating leadership to maintain credibility, trust and support with senior management.
• Coordinate closely with other Executive Assistants and functional teams as needed on in-office matters impacting executive leadership, including handling temporary work overloads and providing administrative coverage or back-up support for other executives or departments when needed.
• Plans and leads 10-15 large operations and marketing Meetings throughout the year, including Field Operations All-Hands, Franchisee Meetings, and DMA Meetings.
• Owns the building and ongoing management of the El Pollo Loco Brand Calendar
• Manages field hierarchy alignment documents and communication with the organization
• Provides reporting, budgeting, and invoice support to operations and marketing executives
• Is the lead planner and coordination for the brand’s Annual Conference. Manage vendors, organizes the EPL Foundation Raffle, orders swag and custom gifts, and provides any other necessary assistance for this multi-day event.
• Handle highly confidential and sensitive information requiring secure, controlled, and professional in-office management.
• Support executive discussions and documentation that necessitate discretion and limited access.
• Support administrative and operational needs tied to physical office presence, including mail handling, document management, office coordination, and executive workspace readiness; share in responsibility of managing front desk/reception area.
• Ensure continuity of executive support during in-office business hours.
• Other activities, duties or responsibilities that are assigned by your supervisor.

QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.

Education/Work Experience:
High School diploma or equivalent required.

Knowledge, Skills, and Abilities:

• Minimum of 8+ years administrative experience with 5+ years of experience supporting senior level executives in a fast-paced, professional environment.
• Proficiency in standard office and collaboration technology.
• Confidence in execution of administrative initiatives. Must be decisive and able to make fact-based decisions.
• High level of discretion and professionalism. Ability to effectively communicate with internal and external business partners.
• Strong analytical and problem-solving mindset and skills; meticulous attention to detail
• Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines.
• Ability to read, write, and interpret complex reports, documents, and correspondence.
• Adept at managing and prioritizing competing time sensitive requests while working well in a team atmosphere that may be under pressure.
• Ability to exercise independent judgment on matters of significance to the company.
• Ability to work weekends and extended work schedules as needed.

In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town. Over the past four decades, El Pollo Loco has grown into more than 500 restaurants across 9 states, becoming an L.A. mainstay and cultural benchmark along the way. Today, we continue to work just as hard to always provide our customers with Quality Chicken. Fast. Easy. Affordable.

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. At El Pollo Loco, it is not typical for an individual to be hired at the high end of the range. Individual pay decisions will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.