Qualifications

Must be able to communicate and follow-up with co-workers, customers, and vendors

Must be able to learn and retain vast amounts of product information

Must be able to work with customers and help them to better understand our products

Experience in a team-based environment

Previous Face-to-Face Customer Service Experience

Experience in Home Improvement Center or knowledge of building materials

Experience using QuickBooks not required but preferred

Responsibilities

If you enjoy building relationships, talking to people, and building lasting relationships with customers, this may be the job for you!

As an Inside Sales Representative, you will develop and maintain face-to-face relationships with customers by promoting products, providing day-to-assistance, and generating sales for a building materials industry leader

From customers to contractors, you play an important role in recommending materials and tools for projects of all sizes

You must thoroughly understand the product line and field application to accurately answer questions to homeowners and contractors who may become potential customers

Receive and process requests directly from customers (via telephone, email, and face-to-face) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations. Answers incoming calls and emails regarding our products in a timely fashion

Quickly and smoothly resolve customer complaints and problems

Generate price quotations in a timely manner

Maintain accurate and up to date "open sales order" files in computer system

Sustain a working technical knowledge of building products

Perform other duties as assigned

Job Type: Full-time

Pay: $30,609.00 - $74,479.00 per year

Benefits:

• Paid time off

Experience:

• Working in the building materials industry: 3 years (Preferred)

Work Location: In person