• Block incoming reservations based on guest requests and the availability of rooms to meet those requests.
• Block arriving reservations of all groups if deemed necessary, pre-register the rooms in the property computer system, place keys in envelopes and note the room number on the envelopes.
• Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and the method of payment is established.
• Accept and record credit card and photo ID information on guest accounts in the hotel computer system.

• Assist as needed in other departments and areas including the Guest Breakfast, Housekeeping, Laundry, and property designated events.

• Maintain the cleanliness of the back office and front desk area.
• Anticipate guest needs, respond promptly, and acknowledge all guests in a timely and courteous fashion.
• Always maintain a positive attitude.
• Address and resolve guest complaints in a timely manner to ensure guest satisfaction.
• Document all guest requests and concerns and communicate information to the responsible personnel for proper handling in a timely manner.
• Prepare a shift drop verifying the totals determined match the totals in the property management system.
• Maintain the confidentiality and security of proprietary company information, correspondence, reports, and files.
• Handle and document all Lost and Found items as directed by management’s policies and procedures.
• Perform other duties as assigned by management.
• Follow and adhere to all standards and regulations set forth by your hotel and as directed by management.
• Be a Brand Ambassador of A&R’s Culture, Mission and Values.

• Previous hospitality industry experience preferred but not required
• Highly energetic and motivated individual
• Ability to take initiative and work with little direction
• Excellent interpersonal and communication skills with strong customer/client focus essential
• Strong problem-solving skills
• Ability to work in a fast-paced, high pressure environment
• Ability to shift and manage multiple priorities
• Results driven focus and ability to work through to completion in a timely manner
• Overtime may be required at times during the busy season as directed by management
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office

• A passion for delivering exceptional levels of guest service

Other Skills Required:

Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; may require frequent bending, stooping and kneeling

Mathematical: Must be able to use basic mathematical techniques including percentages and ratios