Overview
We are seeking a dedicated and professional Front Desk Receptionist to join our team. This role is pivotal in creating a welcoming environment for our Residents and ensuring smooth operations at the front desk. The ideal candidate will possess strong customer service skills, be proficient in office management, and have experience with phone systems.This Job requires a Background Check.

Duties

• SPECIFIC RESPONSIBILITIES
• A. Read, understand, and abide by the position description, position and general orientations, Statement of Service Standards, and corporate and facility policies and procedures.
• B. Have a basic knowledge of and comply with the facility’s general and departmental safety rules.
• C. Understand basic fire and safety rules and regulations and have knowledge of the employee’s area of responsibility in responding to emergencies and fire drills.
• D. Comprehend and adhere to all OSHA rules and regulations. The MSDS material.
• E. Arrive on time, prepared to accomplish positional established duties.
• F. Greet visitors, residents efficiently.
• G. Assist the residents and guests with respect and dignity. H. Answer all incoming and internal telephone calls in a professional, pleasant manner per the established corporate and facility policies. I. Assist the Activities Department in coordinating scheduled transportation of residents to doctor appointments, shopping, banking, and other activities.
• J. In the absence of Marketing Department personnel, answer inquiry questions with efficiency and accurate information.
• K. Provide informative, professional, and effective tours, obtaining necessary prospect information.
• L. Maintain the master for the Mson Company Intranet.
• M. Maintain the Front Desk Manual. Complete filing requirements as needed.
• N. Collect money and write receipts for rent, dining room meals, stamps, and all other ancillaries.
• O. Balance all money and charges daily and complete the sales envelope on all money collected.
• P. Handle correspondence and typing, and serve as clerical support for administration and the department heads as assigned.
• Q. Perform specific assignments as requested by the supervisor, such as ordering supplies, assisting with accounts payable, accounts receivable, payroll, maintenance of resident and employee files, forms maintenance, and organization of the workroom, copy room, and storage room. Prepare bank deposits.
• R. Keep work area clean and tidy at all times.
• S. Respond to resident emergency calls as needed.
• T. Record all pertinent information daily in the 24-hour report log.
• U. Assist the Marketing Department with routine weekly, monthly, and bulk mailings, as assigned. V. Assemble weekly mailing with reports and documents as required.
• W. Attend all departmental, facility, and other meetings and services, as required by the departmental supervisor.
• X. Meet all new residents within your scope of service and assist them in their move-in and orientation process.
• Y. Maintain a friendly and warm resident relationship within the “family” spirit of the facility.
• Z. Type all menus, both seasonal and daily specials, as requested by the Executive Director.
• AA. Complete all other assigned duties as requested or required by management.

Experience

• Previous experience as a receptionist or in a customer support role is preferred.
• Familiarity with computerized systems for scheduling and record management.
• Knowledge of office management practices is advantageous.
• Strong phone etiquette and communication skills are essential.

Join us as we strive to provide exceptional service while fostering an efficient work environment. If you have the skills and passion for customer service, we encourage you to apply for this rewarding position. MUST PASS CRIMINAL BACKGROUND CHECK.

Job Type: Part-time

Pay: From $14.05 per hour

Application Question(s):

• We require a background check. Are you able to pass the background check?

Ability to Commute:

• Roseburg, OR 97471 (Required)

Work Location: In person