Global Operations

TikTok Shop - Dispatch Operations Control Supervisor, Sort Center

Location
:

Fontana

Employment Type
:

Regular

Job Code
:

A109273

Responsibilities

TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.

The Operations Control Supervisor serves as the central coordination hub of the facility, overseeing the flow of inventory, labor, and operational resources across inbound, warehouse, and outbound operations. This role is responsible for balancing capacity, managing operational disruptions, and driving efficient end to end execution through data driven decision making and cross functional coordination.

Key Responsibilities

• Coordinate and optimize the flow of inventory, resources, and operational activities across inbound, warehouse, sortation, and outbound functions.
• Monitor facility wide capacity and throughput to ensure balanced workflow execution and prevent operational bottlenecks, congestion, or downstream delays.
• Oversee warehouse space utilization, buffer capacity, and inventory movement to maximize storage efficiency and operational flow.
• Partner closely with Operations, Transportation, Yard, and Planning teams to align priorities and maintain seamless execution across the facility.
• Lead operational response efforts during disruptions, including transportation delays, volume surges, system outages, and other service impacting events.
• Dynamically allocate resources and adjust operational plans to minimize business impact and maintain service level commitments.
• Analyze operational performance data, identify bottlenecks and process gaps, and drive continuous improvement initiatives.
• Develop and distribute daily operational reports and performance insights to support decision making and execution planning.
• Serve as a key escalation point for cross functional operational issues and facilitate timely resolution.

Qualifications

Minimum Qualifications

• Associate's degree or above.
• 3+ years of experience in logistics operations, warehouse operations, transportation, fulfillment, or supply chain environments, preferably within large scale distribution centers, sortation hubs, or e commerce fulfillment networks.
• Strong analytical and problem solving skills, with the ability to interpret operational data and make effective decisions in a fast paced environment.
• Proven ability to manage multiple priorities simultaneously and perform effectively.
• Strong communication and cross functional coordination skills, with the ability to align stakeholders and drive operational execution.

Preferred Qualifications

• Bachelor's degree in Supply Chain, Logistics, Operations Management, Industrial Engineering, or a related field.

Experience in operational planning, flow control, capacity planning, dispatch coordination, or control tower functions.

• Experience supporting hub operations, parcel logistics networks, or high volume fulfillment centers.
• Experience using WMS, TMS, labor planning, or operational reporting systems.
• Demonstrated ability to lead cross functional initiatives and drive process improvements through data driven decision making.

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $97200 - $151200 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

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The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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3. Exercising sound judgment.

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About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.