Principle duties and responsibilities (Essential Functions) include:

• Greet guests warmly and professionally to ensure overall guest satisfaction.

• Ability to deliver quality customer service, respond, and anticipate customer needs.

• Register guests, verify registration, issue room keys, and provide information on hotel services and room location.

• Manage the operations of the front desk, ensuring minimal time is required for check in and checkout.

• Accept payments, post miscellaneous charges, and ensure prompt delivery of final bills to guests.

• Issue, control, and release guest safe-deposit boxes.

• Maintain the security of cash, credit card transactions, and guest information.

• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.

• Assist occasionally with Night Audit, PBX and Concierge duties as needed.

• Maintain knowledge of upcoming events, local area, and hotel offerings.

• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.

• Up-sell rooms where possible to maximize revenue.

• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.

• Treat requests with professionalism, tact, and a courteous and professional manner.

• Display a daily professional, courteous and positive attitude towards guests and fellow employees.

• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Support team to reach common goals.

• Perform other job duties as requested by supervisors as other job duties maybe assigned as needed.

• Understanding of Sonesta’s company and safety policies and maintain compliance with OSHA and the health department requirements.

• Ability to perform work without direct supervision and handle multiple projects simultaneously. Ability to deliver high quality customer service and responds to customer needs.

• Valid Driver’s License preferred.

• Professional verbal communication skills.

• Reading and writing abilities to understand departmental correspondences and complete all required departmental documents.

• Excellent interpersonal and customer service skills, including dealing with difficult guests.

• Excellent organizational skills and attention to detail.

• Previous front facing guest service experience preferred.

• Experience with Microsoft Office, related computer software programs, and Opera systems preferred.

• Ensure overall guest satisfaction.