Summary of Job Description:

The Bilingual HR Ops Service Center Representative position is responsible for taking, processing, and resolving standard to complex inquiries from Operations associates on a wide variety of administrative topics covered by the HR Service Center. The Representative applies the standard procedures accurately in resolving calls and emails on a timely basis and refers complex issues to higher tiers. This position provides excellent guest service to all inquiries via emails, phone calls or chats and accurately provides solutions.

You’ll get a chance to:

• Responsible for taking, processing, and resolving standard to complex inquiries from Operations associates on a wide variety of administrative topics covered by the HR Service Center. Topics may include hiring, onboarding, compensation, benefits and other general HR policies.
• Draws on training, policy manuals, knowledge bases and other tools to quickly resolve the caller’s requests or issues. Accurately uses the available database tools and systems to appropriately record the nature and solution of the call.
• Applies the standard procedures accurately in resolving calls and emails on a timely basis. Refers complex issues to higher tiers such as Senior Representative or Supervisor for solutions.
• Provides excellent guest service to all inquiries via emails, phone calls or chats and accurately provides solutions.
• Troubleshoots problems and may assist less experienced team member with common questions. May assist with other administrative tasks such as mailing, child support, processing unemployment claims and responding to government agencies under supervisor’s guidance.

How we reward you:

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*
• Benefits available for eligible permanent full time associates

Qualifications - External

Your background and experience:

• Bachelor’s degree required.
• Minimum one to two years of experience, preferably in a retail/hospitality operations environment.
• Ability to read, speak, and write in Spanish / Mandarin.
• Must be available to work weekends.
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: P1 $29.00-$35.00 per hour

• Within the range, individual pay is determined using various factors, including work location and experience.

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Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.