The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state……
Bachelor’s degree in information technology, computer science, engineering, other technical field or specialized training. Cisco CCNA certification a plus.…
Develop and maintain technical documentation, knowledge base articles, and FAQ resources for end-user support. Microsoft Office Suite and Adobe programs.…
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13……
Our professional services team, which includes Data Center Solutions, provide strategic consulting, design, project management, engineering, implementation and……
Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video……
The IT Support Analyst is responsible for delivering end-user technical support across manufacturing facilities, warehouse operations, and corporate office……
This candidate would provide onsite technical support for our Southbridge facility as well as remote support for our corporate locations Midwest.…
Provide timely technical support for a variety of break-fix work in response to end-user requests via hands-on effort within our headquarters office or through……
Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical……
Bachelor’s degree in computer science, business management, or a related field; or substitute with four years of related experience; or relevant technical……
Bachelor’s Degree in Computer Science or related technical field. Respond to phone calls, emails and online tickets using company’s ticketing system.…
This role calls for technical proficiency, strong communication skills, and a service-first mindset. Associate's or technical degree in Information Technology,……
In this role, you will provide technical support, PC set-up and installation of software, hardware, and network problem resolution to all computer users by……
Answers incoming IT service calls, responds to direct email requests and walk-up. License and proof of current automobile insurance compliant with PHC.…
Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over……
Provide technical assistance and troubleshooting for users to resolve computer, software, network, printing, and mobile device related issues in person, over……
Provide technical assistance on FL 511 and inter-state / inter-agency connection management. Possession of a valid Florida Driver’s License and ability to……
Ability to climb a ladder to install/troubleshoot WiFi APs in drop ceilings (we have a networking/field team, this would be rare). Ability to lift 50 lbs.…
Experience must include a minimum of 3 years experience in a support & operations or design & engineering role in any of the following areas: access management……
May vary based on technical training, certification(s), or degree. Acting as a resource to answer user questions about hardware and software issues.…
Plans the analysis, evaluation, testing, implementation, integration, and migration strategy for deployment. PC imaging and hardware deployment, group policy,……
Oversee studies of budgetary, financial administrative operations of the Federal budget process, and all associated policies, directives, procedures, and……
Use AI to find out how well the skills on your resume fit this job description.
EHR Helpdesk Analyst
RTP, NC/REMOTE
12+ Months
Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.