Job Overview
Cyber Guardian Threat Solutions is looking for is looking for a Technical Support Engineer with a background in Platform-as-a-Service (PaaS) technologies to join our Hybrid Cloud Infrastructure team in the western U.S. In this role, you will provide high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs for enterprise customers using Red Hat OpenShift Container Platform.

MUST HAVE an ACTIVE TS/SCI. CI Poly or higher is preferred.

What you will do:

• Deliver exceptional Red Hat OpenShift Container Platform customer experience by troubleshooting a variety of issues and recommending solutions in a professional and courteous manner
• Analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers
• Collaborate with members of the technical support team and external parties during the problem resolution process
• Create documentation on diagnostic steps and solutions for future incidents
• Work some weekend and holiday shift duties on a rotational schedule as needed

What you will bring:

• 3+ years of experience working with Linux or UNIX operating systems; Linux system installation, configuration, and maintenance experience is a big plus
• 3+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service
• Experience working with hosted applications or large-scale application deployments
• Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, and Red Hat Ansible Automation Platform, cloud management
• Good understanding of Linux tools with an emphasis on cURL, Git, strace, and Wireshark
• Solid troubleshooting skills and passion for problem-solving and investigation
• Outstanding communications skills in English and the ability to communicate courteously and effectively with customers, colleagues, and third-party vendors

The following are considered a plus:

• Bachelor's degree in a technical field; degree in engineering or computer science
• Knowledge of technical support systems and tools
• Familiarity with Red Hat’s solutions portfolio and open source software development
• Participation in open source projects, including patches submitted for upstream inclusion
• Red Hat Certified Engineer certification (RHCE)
• Experience with Open vSwitch, Red Hat Application Services, Apache Tomcat, Node.js, Ruby, Python web frameworks, and .NET Framework technologies
• Experience with networking troubleshooting and diagnostics, including familiarity with packet capture analysis, a firm understanding of IP, TCP, UDP, TLS, load balancing, and routing with regards to software-defined networking, and awareness of components like NetworkPolicy, Operators, Machine Config, x509 certificates, OpenSSL, and TLS Auth

Duties

• Lead customers to design technical implementation–by understanding their requirements–that are scalable, optimally managed, and adaptable using Red Hat technological solutions
• Build solutions that adapt to the customer’s culture in the design and delivery of their projects and actively pursue opportunities for improvement
• Grow an open, inclusive culture through collaboration and thought leadership, both in day-to-day client delivery and internal Red Hat improvement initiatives
• Continuously learn, grow, and adapt to new skills and technologies

Skills

• US Citizenship is required to fulfill government contracts
• Track record for creating architectural designs and leading a team on implementation toward successful customer outcomes
• Demonstrated ability to oversee project delivery including collaborating on project timelines and scope of work, identifying stakeholder needs and setting expectations
• Experience working collaboratively across diverse teams and stakeholders
• An ability and desire to mentor and has experience with mentoring and coaching team members
• Ansible and/or OpenShift experience at an expert level
• Expert-level Ansible Automation Platform knowledge to include:
• Management of the platform using Configuration as Code
• Experience using CI/CD pipelines to lint, test, and deploy production-ready playbooks
• Experience integrating multiple teams on the platform using role-based access control allowing both segregated job templates and collaborative workflow templates
• An expert level understanding of RHEL
• Package management systems
• Network
• Hard drive/partitions
• System hardening
• RHEL authentication and authorization mechanisms
• Experience performing RHEL migrations/upgrades including the use of LEAPP
• The ideal candidate will also have experience with:
• OpenShift Virtualization
• OpenShift Dev Spaces for Ansible
• Ansible Molecule
• Event Driven Ansible
• Migration of RHEL systems from other OS platforms, including Ubuntu, CentOS, Solaris,HPUX

Job Type: Full-time

Pay: $150,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have an ACTIVE Top Secret\SCI Clearance with CI Polygraph?
• Do you have a Red Hat Certified OpenShift Administrator certification?

Security clearance:

• Top Secret (Required)

Work Location: Hybrid remote in Washington, DC 20340