Schedule:
This role follows a rotating overnight shift schedule consisting of 12-hour shifts. Team members will work alternating weeks of 3 and 4 days.

• Week 1: Sunday–Tuesday, 5:45 PM – 6:15 AM MST
• Week 2: Saturday–Tuesday, 5:45 PM – 6:15 AM MST

The schedule rotates on a bi-weekly basis.

Location

Remote, work from home, United States

• Provide excellent client support via telephone and e-mail including the return of both customer and internal calls, emails and inquiries with urgency.
• Effectively address system alerts generated by NexusTek's monitoring systems.
• Maintain advanced administrative competencies of all NOC tools and products including, but not limited to backup, disaster recovery, AV, spam, patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, onboarding, and offboarding.
• Monitor Security alerts and follow documented processes to investigate, communicate, take mitigating action, and escalate.
• Perform root cause analysis to completion and resolution.
• Maintain comprehensive notes in ConnectWise and update cases as needed until resolved.
• Identify alerts that can be tuned to be more valuable and generate minimal disruption.
• Identify and propose new ideas for improving department effectiveness.
• Own and manage escalated support cases.
• Perform automation and scripting.

• Backup and disaster recovery
• AV solutions
• Spam solutions
• Patching solutions
• DNS
• SSL-Certs
• DRaaS
• FWaaS
• Windows Server
• Office 365
• Multisite/stretched datacenter environments
• MSP applications like ConnectWise, N-Able, and IT Glue desirable

One or more of the following certifications may be required:

• CompTIA Network+ and/or Security+ (or comparable)
• Microsoft Entry Level Certification: Windows Server or Azure

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy
• We’re happy to provide our full benefits guide at any point in the process!

• Submit your application
• Complete the Culture Index survey: https://go.cultureindex.com/p/5Bv279zCaLck
  • NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you

• One-hour technical interview with Hiring Manager (virtual)
• 30 min follow-up Hiring Manager interview (virtual)
• References – 3 professional references at least one direct supervisor
• You are welcome to request additional conversations with team members you didn’t get to meet during the process