Associate or Bachelor Degree in Computer Science, Engineering, or
related field or related experience preferred. Two (or) or more years’
experience in the Audio Visual industry.

Experience and working knowledge of large conference rooms with
integrated audio / video is a required. Technical understanding of the
full suite of Webex Conferencing products deployed in the Cisco
environment is required. Must have extensive knowledge of CISCO
conferencing and integrated audio and video infrastructure equipment.
This includes the configuration, operation and management of users
and devices through Cisco Webex Control Hub. Must have in depth
knowledge on Cisco Telepresence Devices and Extron Controls and
automation. Familiarity with Microsoft Teams and ability to provide
support is a plus. Extensive experience with WebEx platform, Cisco
Webex Control Hub and an understanding of network security as it
applies to video collaboration communications. Must also possess a
strong customer service orientation. Experience supporting alternative
collaborative solutions, Microsoft Teams, Zoom is a plus. Familiarity
with Microsoft Windows and Office products in required. Experience
with Cisco systems installation, maintenance and troubleshooting.
Knowledge and experience with computer network configuration

Strong verbal and written communication skills are important,
responsibilities will include extensive team and customer contact.
Ability to quickly acquire in-depth knowledge of new systems and
software configuration at Partnership. Strong written and oral
communication skills with ability to interpret and understand technical
requirements. Excellent technical abilities and experience working with
WebEx tools and technology. Excellent analytical skills to troubleshoot
and resolve systems problems. Able to develop procedures to automate
jobs and to document extensively and clearly.

More than 50% of work time is spent in front of a computer monitor.
May be required to bend, stoop, kneel, crawl, or work in other nonstanding and non-sitting positions to install cabling, systems hardware,
and other related equipment.