Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.

• Support onsite implementation of Agilysys software and hardware solutions, including system configuration, testing, and deployment.
• Partner with Project Management to understand customer requirements and assist in designing system configurations that optimize operational efficiency.
• Assist in managing project scope, ensuring documentation is clear, accurate, and aligned with project deliverables and timelines.
• Identify and communicate project risks, working with project teams to support mitigation strategies and escalation processes.
• Gather and assess site readiness requirements, providing recommendations to ensure successful installations.
• Coordinate with integration teams to ensure interfaces and system components are properly scheduled, tested, and deployed.
• Develop training materials and deliver training sessions to end users, ensuring effective system adoption.
• Provide on-site and remote support during go-live, assisting users and troubleshooting operational issues.
• Document implementation processes and outcomes to support transition to Customer Care for ongoing support.
• Collaborate with clients and internal teams to continuously improve implementation processes and best practices.

• Bachelor's degree in a related field or equivalent experience in hospitality, technology, or IT environments.
• 2–3 years of experience in system implementation, IT support, or hospitality operations.
• Basic understanding of business operations and accounting practices.
• Experience with hospitality systems such as POS, PMS, or inventory/procurement solutions preferred.
• Willingness and ability to travel extensively (up to 90%), including domestic and international travel.

• Strong communication skills with the ability to engage customers and internal teams effectively
• Solid problem-solving and analytical abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Customer-focused mindset with a commitment to service excellence
• Ability to work independently with a high level of initiative
• Proficiency in Microsoft Office tools
• Adaptability and flexibility in changing project environments
• Collaboration and teamwork across cross-functional groups