Job description

Position Title: Manager of Information Systems & Technology
Classification : Full-Time, Exempt
Reports To: Chief Finance & Administrative Officer and collaborates closely with the leadership team
Work Hours : This is a full-time leadership position requiring a minimum commitment of 40 hours per week. Due to the nature of animal welfare operations and seasonal business demands, the Manager of Information Systems & Technology is expected to work additional hours as necessary to support these critical functions. Regular availability includes evenings, weekends, and holidays, as this position serves as an integral part of the business.

Position Summary

The Manager of Information Systems & Technology is a mission-critical leadership role responsible for the strategy, security, integration, and day-to-day management of Halifax Humane Society’s technology environment. This position leads the organization’s information systems, cybersecurity, communications infrastructure, software platforms, and technology vendors while advancing digital solutions that strengthen lifesaving operations, veterinary services, fundraising, finance, volunteer engagement, and community outreach. Working collaboratively across departments, the Manager ensures technology is reliable, secure, and aligned with the organization’s mission..

Leadership Philosophy

Lead with integrity, humility and accountability. Coach and develop others. Foster collaboration across departments. Embrace innovation and continuous improvement. Model Better Together in every interaction. Build trust through transparent communication and celebrate successes while holding team members accountable.

Key Responsibilities

• Administer Microsoft 365, Windows devices, servers, networks, user accounts, and day-to-day technical support.
• Maintain secure, reliable technology infrastructure; develop IT policies, documentation, and coordinate technology vendors.
• Lead cybersecurity efforts including backups, access controls, MFA, endpoint protection, disaster recovery, vulnerability assessments, and incident response.
• Manage the hosted VOIP phone system, call routing, user configuration, and communications reliability.
• Identify and implement systems integrations, automation, and process improvements across fundraising CRM, shelter software, veterinary systems, accounting, volunteer platforms, and thrift store POS.
• Lead technology projects including software implementations, upgrades, migrations, and support for organizational growth initiatives such as AccessVet.
• Develop and manage the technology budget, hardware/software inventory, lifecycle planning, contracts, and cost control.
• Train and support staff, develop user resources, and promote effective adoption of technology.
• Provide technology support for key organizational systems and major fundraising and community events.

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Five or more years of progressive IT, systems administration, or digital transformation experience.
• Strong knowledge of Microsoft 365, Windows environments, cloud platforms, and technical troubleshooting.
• Excellent project management, organizational, communication, and customer service skills.
• VOIP administration experience preferred.
• Experience with nonprofit CRM, veterinary, shelter management, and POS systems.
• Cybersecurity training/certifications, multi-site support, or nonprofit experience.

Core Competencies

• Strategic, innovative thinker
• Strong analytical and problem-solving skills
• Effective communicator and trainer
• Customer-service mindset
• Ability to manage multiple priorities
• Commitment to Halifax Humane Society’s mission and values

Physical & Employment Requirements

Ability to remain active throughout the workday, lift up to 50 pounds frequently and 100 pounds occasionally, maintain a valid unrestricted Florida driver's license, pass background screening, pre-employment drug screening and provide professional references.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• IT support and systems administration: 5 years (Required)

Ability to Relocate:

• Daytona Beach, FL 32124: Relocate before starting work (Required)

Work Location: In person