Job Overview
We are seeking a dynamic and energetic Bilingual Team Lead fluent in Russian and English to provide continuous support and communication between healthcare professionals, patients, and their families. Under the direction of a Licensed Clinician, the role is responsible to schedule or coordinate scheduling of necessary visits, tests, and/or treatments, gather patient information, execute individualized care plans, build a rapport with patients as their advocate and provide ongoing support to both patients and their caregivers. If you thrive in fast-paced settings, possess strong communication skills, and are passionate about guiding others to success, this opportunity is for you!

Responsibilities

• Initiates welcome calls to introduce the HNYMPC’s Program, build rapport, and inform patient/caregiver of the benefits of care management to provide a positive patient experience
• Actively communicates upon as required to explain coverage benefits, obtains accurate patient/caregiver contact information and continually update and maintain accurate patient demographics
• Telephonically complete questionnaires to gather essential information which allows the Clinician to refer patients to medical, mental health, social workers and/or pharmacists in a timely manner
• Assists patients/caregivers in finding providers in their geographic areas, as well as scheduling appointments for the patients
• Available by phone to assist the patients/caregivers in calling provider’s offices, faxing forms, requesting documentation.
• Participate in meetings as assigned (Regional, ICT, etc.)
• Execution plan of care by assisting patient/caregiver in following up with prescribing provider and DME vendor to ensure that necessary DME is received, and the patient/caregiver feels comfortable using it
• Sends out basic health education materials as well as advanced directives and health care proxy forms
• Available to address issues, answer questions, provide resource, telephone numbers and/or to transfer patient/caregiver to appropriate staff
• Telephonically complete to gather essential information which allows the Care Manager to refer patients to medical, mental health, social services, social workers and/or pharmacists in a timely manner.
• Actively assist the Clinicians by gathering specific information which helps track the patients progress on a regular basis towards the mutually agreed upon goals in the patients care plan
• Actively assist the Care Manager in transition of care by gathering pertinent information when initiating the Hospital and SNF Discharge calls
• Call PCP office to notify PCP of transition of care events as assigned
• Actively assist with referrals, by calling PCP/provider to ensure that patient is able to receive the necessary services in a timely manner
• Assist patients/caregivers in finding providers in their geographic areas, as well as scheduling appointments for the patients
• Assists with coordinating transportation for the patient
• Follow up with patient after scheduled appointment
• Maintain strict confidentiality of patient information and adhere to all HIPAA regulations
• Other duties, as assigned

Qualifications

• High School Diploma, required
• Bachelor’s degree preferred
• Fluency in Russian and English is REQUIRED with excellent communication skills in both languages.
• Excellent written and oral communication skills, knowledge of medical terminology.
• 6 months – 1 yr. experience working telephonically with outbound & inbound calls; Health Plan / Physician Office – All line of business population preferred.
• Must be able to prioritize, plan, and handle multiple tasks / demands simultaneously.
• Reliable Interdisciplinary Team Player, Detail Oriented and Flexible.
• Knowledge of Health Plan benefits/guidelines a plus.
• Proficient with Microsoft Office applications, Word, and Excel.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Garden City, NY 11530