Description

Maine Medical Center

Professional - Clinical
Req #: 82956

For a limited time, Maine Medical Center is offering up to $3,000 Sign on bonus for all eligible Pharmacy Technicians!

o Eligible candidates are hired (offer accepted) into a Full or Part time Pharmacy Technician position. Bonus amount prorated for Part time hires, per diem hires are ineligible.

o Current MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment.

Summary:

At MaineHealth, we are dedicated to delivering exceptional patient care and making our communities the healthiest in America. We are seeking a motivated and experienced Senior Pharmacy Technician to join our dynamic team in providing comprehensive pharmacy management services. We offer an exciting opportunity to work in a fast-paced, patient care-centered environment with a focus on high-quality care and service excellence. Specialty experience is not mandatory and will be part of a 6-week training module.

Specialty Pharmacy Technicians at MaineHealth work within a call center performing core functions of the closed-door outpatient pharmacy: providing customer service by answering phone requests, triaging calls to the appropriate team, and coordinating care for patients taking specialty medications.

Why Join Us?

• Impactful Work: Contribute to the well-being of patients and make a tangible difference in their lives.
• Engaging environment: All employees enjoy team building opportunities through our Engagement Committee and have ample opportunity to participate in both social activities and professional growth
• Work Space: Technicians will have a dedicated cubicle, equipped with a dual monitor, headset and camera. Off-street parking, a bright break room, mini mart for snacks and beverages.
• Flexibility: opportunity to engage in a hybrid model after the probationary 6-month period after hire
• Work-Life Balance: Work hours are M-F 8-4:30pm, and our pharmacy is closed on the four major holidays: Christmas Day, New Years Day, Independence Day and Thanksgiving Day.
• Collaborative Environment: Work with a supportive and close-knit team dedicated to excellence.

- Growth Opportunities: Pharmacy Technician Career Pathway. Reimbursement for pharmacy technician national certification (PTCB) as well as opportunities for education and professional certifications. Continuous learning within the job (patient workload split into teams ranging through cystic fibrosis, cardiology, oncology, transplant, virology- HIV, Hep B/C, rheumatology, dermatology, gastroenterology and neurology).

Key Responsibilities:

• Patient Care: Deliver exceptional care by providing a full suite of custom medication management services. Engage with patients over the phone and virtually to support their medication needs.
• Clinic Integration: Collaborate effectively with clinic teams, including doctors, nurses, and other staff, to ensure seamless integration and coordination of care.
• Education & Support: Educate patients about our pharmacy services and how they enhance their overall care. Encourage utilization of specialty pharmacy services.
• Medication Management: Monitor medication adherence, perform outbound therapy/medication adherence check-ups, and manage refill prescriptions. Address and resolve insurance-related issues, including prior authorizations and financial assistance.
• Administrative Duties: Maintain accurate documentation, manage data using database applications, and participate in process improvement initiatives to enhance operational efficiency.
• Communication: Provide timely and effective communication with the clinical care team members as well as fulfillment staff and handle inbound inquiries professionally.
• Process Development: Contribute to the development of new processes to improve patient care and operational workflows, under the oversight of the Workflow Committee
• Confidentiality: Ensure patient information is kept confidential and protected.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

• Education: High School Diploma or equivalent required.
• Experience: One (1) or more years of experience as a licensed pharmacy technician.
• Licensure/Certification: Currently licensed as a pharmacy technician in the State of Maine or currently eligible consistent with the current State of Maine Board of Pharmacy requirements. CPhT certification is required.

• Skills: Strong interpersonal communication, organizational skills, attention to detail. Proficiency in Microsoft Office (Excel, Word, Outlook) encouraged. Ability to quickly learn new software and extract relevant information.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.