Job Overview

We are seeking a dynamic and compassionate Guest Services/Assistant Administrator to join our team in providing exceptional care and support within a senior living or long-term care environment. This role combines front-line guest relations with administrative oversight, ensuring residents, families, and visitors experience a warm, welcoming atmosphere, provide community tours to prospective new residents and their families while maintaining smooth operational functions. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of assisted living

Duties

• Arrive to work on time and prepared for your shift.
• Maintain a neat and professional appearance keeping the front entrance, lobby, and reception areas clean and organized.
• Ensure all people you meet are welcomed warmly to the community.
• Monitor all visitor, requesting them to sign in and out of the logbook, reporting suspicious persons or activity immediately to the supervisor.
• Sort and distribute incoming mail.
• Maintain communities lost and found.
• Conduct community tours and interviews of residents/guardians and obtain required information and signatures.
• Forward all documentation regarding tours to the Administrator and Marketing Director.
• Assist in maintaining all marketing collateral material. Responsible for keeping collateral material fully stocked.
• Support Administrator, Marketing Director, and department heads in administrative functions.
• Assure that work/assignment areas are clean and records, files, etc., are properly stored before leaving such areas on breaks, end of workday, etc.
• Notify Administrator and call for assistance on all care needs of the residents and their families.
• Refer resident and family inquiries and problems to the Administrator.
• Encourage teamwork through open communication with associates.
• Perform other duties as consistent with the position and assigned by the Administrator
• Reordering medication, sending physician orders, putting monthly cycle away keeping med chart organized
• Filling orders
• Updated important information
• Help with monthly CNA schedule
• Knowing what is going on with each resident communicating it to Family, RN and Administrator.
• On call to answers question or help fill in CNA shifts

Join us in making a meaningful difference by creating a warm community where seniors thrive! We are committed to supporting your growth through ongoing training opportunities while providing a fulfilling environment that values your dedication. This paid position offers an exciting chance to lead with compassion while ensuring the highest standards of resident-centered care.

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• In Assisted living : 1 year (Required)

License/Certification:

• CNA (Required)

Work Location: In person