We are seeking a Licensed Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

- Respond to customer inquiries via phone, email, and text
- Assist customers with inquiries regarding their insurance policies, coverage options, claims process, billing issues, and policy renewals.
- Provide accurate and comprehensive information about various insurance products and services.
- Update and maintain customer records accurately in the company’s database.
- Work closely with underwriters, claims adjusters, and other departments to ensure seamless service to customers.
- Participate in team meetings and contribute to the continuous improvement of customer service processes.

Experience:

- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent communication skills in English, both verbal and written
- Previous experience in the Insurance Industry or customer service
- Ability to handle outbound calling campaigns effectively

- Current active Maryland P&C License

Physical Requirements:

- Ability to sit for extended periods and use a computer for most of the workday.

- Occasional lifting of office supplies and materials up to 20 pounds.

Salary and Benefits:

- Competitive salary based on experience and qualifications.

- Comprehensive benefits package including health, dental, and vision insurance, retirement plans, paid time off, and continuing education opportunities.

- Goal / Sales Bonuses

Joining our team as a Customer Service Representative offers the opportunity to enhance your communication skills, work in a dynamic environment, and contribute to the success of our customers. If you are passionate about delivering top-notch service and enjoy interacting with people from diverse backgrounds, we encourage you to apply for this position.

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you currently hold an active Property & Casualty insurance license ?
• How many years of Insurance experience do you have?
• Have you worked for an independent insurance agency ?

Language:

• Spanish (Preferred)

Work Location: In person