$72,160.00 - $95,855.00 Annually
110 SE Watula Ave, 3rd Floor, Ocala, FL 34471, FL
Full-Time
020326
Ocala Fiber Network
06/09/2026
This is a professional and technical position involved in systems analysis, evaluation, design, programming, implementation, and support of the City's application systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Reviews, analyzes, modifies, and maintains application systems and associated databases which may include design, programming, testing, debugging, documenting, and installing.
2. Gathers requirements from users, details application design, creates specifications, and may develop code for new programs, program enhancements, and database access in both on-line and batch environments.
3. Prepares clear and concise technical documentation and functional user documentation.
4. Assists in the evaluation and implementation of third-party software applications and development tools where appropriate.
5. Defines all data and system interface requirements affected by new applications.
6. Conducts thorough testing of new and modified applications prior to implementation.
7. Coordinates implementation of new and modified applications with the user department, ensuring satisfactory results.
8. Provides end user training on new applications or application enhancements.
9. Provides support to end users on a variety of issues. Troubleshoots issues with existing or developed systems and works with appropriate resources to resolve them. Responds to telephone calls, email, and personnel requests for application support. Tracks and monitors problems to insure timely resolution.
10. Provides supervisor with progress/status updates on a regular basis and ensures
supervisor is informed of any scheduling delays or conflicts.
11. Position subject to on call.
12. Position must be able to assist with other helpdesk issues as needed.
13. Remains cognizant of and works towards department mission and goals.
14. Shares tips, techniques, and information with peers.
15. Attends and participates in various meetings as required.
16. Performs software installation or computer room operations duties as needed.
17. Performs other work as assigned.
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
COMMUNICATION SKILLS
Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
SUPERVISION RECEIVED
Under general direction, working from policies and general directives. Rarely refers specific cases to supervisor unless clarification or interpretation of the organization's policy is required.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization's clientele.
MENTAL DEMAND
Intense mental demand. Operations requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms.
ANALYTICAL ABILITY / PROBLEM SOLVING
General oversight. Activities covered by general organizational philosophy and objectives. Solving problems in novel, non-recurring or swiftly changing situations in which the approach is not fully defined. Guidance by top executive officer or business owner.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
ACCURACY
Probable errors would normally not be detected in succeeding operations and may have serious effects in relationships with patrons and/or with the operations of other segments of the organization. Frequent possibilities of error would exist at all times, since the above mentioned areas are inherent in the job.
PUBLIC CONTACT
Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.
EMPLOYEE CONTACT
Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.
SOFTWARE SKILLS REQUIRED
Advanced: 10-Key, Alphanumeric Data Entry, Database, Programming Languages, Word Processing/Typing
Intermediate: Accounting, Contact Management, Enterprise Resource Planning, Human Resources Systems, Payroll Systems, Presentation/PowerPoint, Spreadsheet
ADDITIONAL SOFTWARE SKILLS
Must have knowledge of application programming languages and/or system development tools relevant to the IT area supported which includes one or more of the following: SQL Scripting, Microsoft SSRS and SSIS, Tableau, and ESRI.
Must have experience in relational database design and management with one or more of the following Database Management Systems: MS SQL-Server, Oracle, MS Access.
Must be able to utilize Microsoft Office applications and integrate with other application systems.
Must have experience with ad-hoc reporting tools, and Microsoft SQL Server Report Builder.
Must have the ability to analyze and interpret data and solve problems.
Must be able to read and comprehend technical and business material to stay abreast of technology trends and changes.
OTHER SKILLS PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit, use hands to finger, handle, or feel; occasionally required to stand, walk, reach with hands and arms, climb or balance.
The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
ENVIRONMENTAL CONDITIONS
There are no harmful environmental conditions that are present for this position.
The noise level in the work environment is usually moderate.
ADDITIONAL INFORMATION
Must have the ability to learn new methods, procedures, and operations.
Must be able to communicate effectively, orally and in writing and convey ideas persuasively in a concise, organized, and professional manner.
Must possess good teamwork skills.
Must have the ability to establish and maintain effective working relationships with the general public, employees, and public officials.
Must be able to maintain a flexible work schedule.
Possesses and applies a comprehensive knowledge of concepts, practices, and procedures in application development and relational database management.
Relies on experience and judgement to perform the functions of the job and to plan and accomplish goals.
Performs a variety of complicated tasks and is expected to work on multiple tasks simultaneously.
Evaluates work requests, details scope and provides accurate estimates of work effort and completion timeframes.
A wide degree of creativity and latitude is expected.
The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees.
Health Insurance
We offer both single and family coverage, for employees working 30 or more hours per week.
Dental Insurance
For full time employees, we offer both single and family dental coverage.
Vision Insurance
For full time employees, we offer both single and family vision coverage.
Life Insurance
For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life.
Short Term and Long Term Disability
Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury.
Medical FSA (Flexible Spending Account) and Dependent Care FSA
Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars.
Pet Insurance
We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care.
Employee Health & Wellness Center
The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching.
Voluntary Cancer Insurance
For full time employees, the cancer insurance policy can help provide security if you, or a covered dependent, suddenly become diagnosed with cancer.
Supplemental Critical Care Insurance
Our full time employees have the option of electing critical care insurance that is available to help with medical expenses that could arise from things such as a heart attack or stroke.
Supplemental Accident Insurance
Also available to full time employees, is our Accident Coverage. This supplemental plan can be used to help with expenses like MRI's, physical therapy, and hospital admission.
Legal Plan Insurance
Full time employees can have access to local attorneys for a monthly fee and receive discounts on services such as legal consultation, wills, traffic violations and the purchase or sale of your home. The carrier also has a separate policy assisting with the matter of identity theft and social media monitoring.
Deferred Compensation Plan
Deferred compensation is available to all full-time employees at the time of employment. This benefit allows the employee to defer income without paying taxes until money is withdrawn. Current plan is administered through MissionSquare.
Direct Deposit
Direct deposit automatically deposits your net pay each pay period to your checking or savings account at your own financial institution. Direct deposit is a condition of employment for a person hired by the City.
Each pay period the employee receives an earnings statement showing gross pay, taxes, other deductions, accruals and net pay. Enrollment forms are available at Human Resources or Payroll.
Discounts - Theme Park
Discounts are available to all non-temporary employees at the time of employment.
Employee Assistance Program (EAP)
The Employee Assistance Program is available to all full-time employees and members of your household as an employer paid benefit. The EAP offers emotional wellbeing support in the form as counseling sessions and all sessions are confidential. The EAP also provides daily life assistance, legal services, and financial services.
Holidays and Paid Time off
The City provides paid holidays and paid time off for full-time employees. Refer to the Employee Handbook for details.
Retirement Plan
All full-time employees hired after 10/01/2013, apart from Sworn Police Officers and Firefighters, are enrolled in the 401a Defined Contribution Retirement Plan with MissionSquare. All contributions to the 401a Defined contribution plan are pre-tax and earnings grow tax-deferred. The City contributes 8% and employees contribute 3%. City contributions are 100% vested after one year of employment. You will be enrolled automatically and should take time to review your investment options at your earliest convenience.
Training Programs
The City is committed to provide training programs for all departments and all positions. Risk Management conducts classes in Defensive Driving, Safety, and Insurance. With rare exceptions, classes are offered during working hours, and are open to all eligible employees.
Tuition Reimbursement
All regular, full-time employees are eligible to participate in the tuition reimbursement program.
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