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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

As a Senior Staff Representative - Quality Assurance Audit, Regulatory Compliance & FAA Liaison, you will be responsible for researching and collecting information for the FAA Voluntary Disclosure Reporting Program (VDRP), Letters of Investigation (LOI), and other FAA or company issues. Daily communication with all levels of the FAA and company management is required. Must be able to coordinate multidivisional corrective actions and follow-up to ensure completion.

• Manage FAA Voluntary Disclosure Programs by identifying, documenting, and reporting regulatory non-compliance issues through the Federal Aviation Administration's web-based Voluntary Disclosure self-reporting system while maintaining accurate records, coordinating corrective actions, and serving as the primary communication point between United Airlines and the Federal Aviation Administration
• Lead comprehensive investigations of regulatory compliance matters and ensure timely, accurate responses to all regulatory inquiries and audit requirements
• Serve as an internal consultant and regulatory expert on FAA compliance protocols, quality assurance standards, and aviation safety requirements across United's engineering, maintenance programs, aircraft maintenance operations, and Technical Operations Maintenance Control organizations, providing specialized guidance on voluntary disclosure processes, regulatory interpretation, and ensuring strict adherence to federal aviation regulations and industry best practices
• Communicate proposed comprehensive fixes and compliance solutions directly to FAA representatives, maintaining clear documentation of progress and completion status for all corrective actions
• Monitor, track, and ensure timely implementation of all corrective actions identified through FAA findings, investigation findings, and mitigation processes, while maintaining clear and professional communication with regulatory authorities regarding remediation progress and completion status
• Maintain ongoing communication and liaison with the FAA Certificate Management Office (CMO) regarding the status, progress, and resolution of Voluntary Disclosure Reports (VDRs), ensuring transparent and timely updates on all compliance matters

Qualifications

The base pay range for this role is $89,965.00 to $117,212.00.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com