Your Impact at GEICO

As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

What Makes This Opportunity Exciting?

• Compensation & Incentives:

  • Starting Salary: $19.06 - $23.82 per hour / $38,405 - $47,997 annually

    • pay is commensurate to experience .

  • Differentials: +10% for evening shifts; +20% for weekends.

• Benefits:

  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).

  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).

  • 401(k) with up to 6% match, vested immediately.

  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).

• Professional Growth:

  • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.

• Workplace Flexibility:

  • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.

  • Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

  • Office Location: 3050 S Martin Luther King Jr. Way, Tucson, AZ 85713

How You’ll Make a Difference

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.

• Problem Resolution: Resolve customer concerns, ensuring a positive experience.

• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.

• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

What We’re Looking For

• Experience & Qualifications:

  • Minimum of 1 year of customer-facing experience required; 3+ years preferred.

  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.

  • Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).

  • High School Diploma or GED required; College degree preferred.

• Core Skills:

  • Strong customer service, interpersonal, problem-solving, and empathy skills.

  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.

• Availability:

  • Available to work evenings, weekends, and holidays.