Goldwind Science & Technology Co., Ltd. is a pioneer in the wind energy sector, dedicated to creating a sustainable and renewable future with a global presence in 40 countries. As part of the prestigious Goldwind group of entities, Goldwind USA, Inc. (trade name: Goldwind Americas) is a supplier of wind turbines and energy solutions in the North American region. Based in the heart of Chicago, Illinois, the Company is at the forefront of North America's renewable energy revolution.
At Goldwind Americas, we celebrate a vibrant and multicultural environment where creativity, collaboration, and spirit thrive. Our fast-paced culture values fresh ideas and innovative thinking, fostering an atmosphere where you can make an impact while working alongside talented individuals who share your passion for progress.
Goldwind America’s achievements in developing, delivering, and supporting cutting-edge renewable energy technologies are powered by our employees. We nurture a culture that values safety, excellence, and high performance, and we believe in providing opportunities for our team members to continually raise the bar.
The Contract Account Manager will work closely and report to the Associate Director, Contract Account & ROC Management. This role will work with internal departments within Goldwind to coordinate and provide each customer with information on Services & Maintenance Agreements (SMA) and Turbine Supply Agreements (TSA)-related activities.
In coordination with service site management, manage customer interactions related to SMA and TSA related activities and ensure accurate and consistent agreement implementation
Set and manage customer expectations, particularly with respect to service operations and maintenance.
Communicate with customers to identify needs and evaluate potential solutions.
Working with service operation teams, manage SMA and TSA requirements to ensure both the company and the customer are meeting their contractual obligations.
Ensure all reports are sent to customers in a timely manner, including monthly availability reports, service-related reports, and all other relevant reports.
Continually seeks opportunities to increase customer satisfaction and strengthen customer relationships.
Efficiently build and maintain a knowledge base of each customer's business, organization, and objectives.
Facilitate monthly, quarterly, and/or annual meetings, as necessary, with the company and customers.
Track SMA and TSA payments, including quarterly invoices, Availability Liquidated Damages (LDs), and Bonuses, and other applicable payments.
Track the status of all operating projects and compile a monthly report highlighting all open issues.
Work with Service Operations, Commercial Contract Management, Legal, and Sales teams on all contract extensions, change orders, amendments, warranty claims, and needed changes.
Track customer interactions, follow-ups, issues, and project milestones and deliverables.
Communicate SMA and TSA requirements to all stakeholders in a timely and clear fashion.
Record and maintain meeting minutes, as necessary for customer meetings.
Promote and enforce safety culture across the range of Goldwind’s employees, contractors, and subcontractors to maintain highest quality, health, safety, and environmental performance.
Follow Goldwind’s (or applicable) QHSE policies, procedures, and guidelines
Ensure that projects are designed and built to the highest quality, health, safety, and environmental standards.
Promote and contribute to continuous improvement of Goldwind Americas ISO’s program.
Lead, promote and encourage all directly associated staff to comply with established QHSE management system requirements within 9001, 14001, and 45001 standards.
Other duties as assigned or as business needs emerge
Able to demonstrate knowledge of current wind energy trends in the United States and/or Latin American countries.
Able to demonstrate a professional network with access to decision makers at active wind turbine purchasers.
Strong written/verbal communication and presentation skills.
Strong work ethic.
A quick learner capable of working independently with minimal supervision.
Willingness and ability to travel domestically and internationally up to 30% of working time.
Must pay attention to detail.
Demonstrated ability to understand and explain contract language.
Results-oriented with a good understanding of process improvement and best practices.
Effective decision-making and problem-solving skills.
Proven records of excellent customer service.
Competent with Microsoft Office suite, including Word, Excel, PowerPoint, and Project.
Fluency in Spanish and/or Mandarin is a plus.
The job will report to the offices in Illinois and candidates who reside in the state of Illinois are preferred.
EEO Statement:
Goldwind is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
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