What is the Telehealth Nurse role?

We are seeking nurses (LPN/LVN) to provide outstanding care to members with diseases such as hypertension, diabetes, and heart failure through remote patient monitoring. The Telehealth Nurse will support members through regular phone visits during which they will discuss how to make progress towards goals, medical and lifestyle education, and how to improve outcomes on chronic conditions.

This position offers full-time hours (Monday through Friday 8:30am-5pm local time), benefits, and the ability to work from home.

What you'll be doing:

• Perform regular telehealth calls to a dedicated panel of members.
• Accurately and confidently provide medical, diet, and wellness education to members.
• Ensure accurate and timely documentation.
• Maintain good member/nurse rapport.
• Ability to perform high quality, high volume calls.
• Drive clinical outcomes through member engagement and coordination
• Escalate members to our Provider team as needed.
• Provide device support and troubleshooting in a professional, knowledgeable manner.
• Provide support and encouragement as indicated.
• Maintain a good rapport with members, nursing team, and providers.
• As a member of our team, foster and grow a culture of kindness, compassion, and mutual respect.
• Assist with special projects and other assignments as needed.

What you'll bring:

• Must have a current, active, unrestricted LPN/RN multi-state compact license in a nursing compact state and be in good standing with the Board of Registered Nurses.
• A minimum of 2 years hands on nursing experience is required; telehealth and chronic care management experience is strongly preferred.
• EHR experience, specifically AthenaHealth, is a plus.
• Fluency in English and Spanish is highly preferred.
• Comfortable working on a computer; experience navigating through multiple computer applications while on calls; Macbook experience is a plus.
• Must have reliable high-speed internet.
• Strong time management skills and self-motivation.
• Must be a quick learner in a fast paced, changing environment.
• Professional and effective communication style that translates across all members of the team and members.
• An attitude and work ethic that meets the core values and goals of CopilotIQ.
• Self-motivated and able to work well independently.
• A willingness to jump in and help where needed to ensure team success.