• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

• Demonstrate an understanding of software support for Government Enterprise and Public Safety applications
• Knowledge supporting systems that are cloud-based and Software as a Service (SaaS) with a focus on security, availability, and consistency
• Perform advanced development work in Microsoft SQL and SQL Server Reporting Services (SSRS)
• Demonstrate experience with technical Project Management for software applications including new application implementations, upgrades, and enhancements
• Knowledge of SharePoint implementations using Microsoft 365 applications, including Microsoft Teams and Microsoft Office
• Demonstrate experience using SOAP and REST approaches to API design and testing
• Demonstrate excellent judgment, creativity, and problem-solving
• Demonstrate excellent analytical skills and concentration
• Work effectively to meet goals and priorities during stressful situations and events
• Communicate technical concepts and technology solutions to management and customers clearly, concisely, and effectively
• Respond to user requests and concerns to provide resolutions in a prompt manner

• Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
Demonstrate collaboration and conflict resolution skills with other departments and employees

• 
  
  

• Assist, as assigned, with enterprise software support for various government applications
• Perform technical project management for implementations, enhancements and upgrades
• Assists departments with evaluation and selection of new enterprise applications
• Assist, as assigned, with application software support for various applications that are cloud-based or Software as a Service (SaaS)
• Provide training on new and enhanced applications for users

• Provide software focused training materials and documentation for customers and peers
• Provide support and service to our internal and external customers
• Provide application support, analysis, troubleshooting, implementation, and maintenance with users verbally and in writing to provide development and enhancement project updates
• Prepare user documentation on applications for customers and internal IT use
• Provide written updates of project status for Lead Software Engineer and customers as required
• Work with IT and City departments and divisions to find solutions to improve business efficiencies
• Scoping, communicating, and coordinating projects with key project stakeholders

• Update automated request tracking system daily
• Compile periodic activity statistics and user feedback
• Evaluate cost-effectiveness of requests, and prepare written recommendations for the Enterprise Solutions Supervisor, as requested
• Develop, create, and/or update project plans as required
• Participate in periodic planning and status meetings with the Software Engineering Team
• Attend training classes and seminars related to job responsibilities
• Adhere to all established City and Information Technology department standards and procedures by reading and understanding such procedures

• Prepare effective written communications, manuals, and training for users
• Work and communicate effectively with other department members as well as the City and public in a positive collaborative manner
• Provide training on new and enhanced applications for users

• Maintain regular and punctual attendance while in the office and working remotely
• Participate in an after-hour application support, upgrades and troubleshooting as required
• Participate in an after hour/weekend on call rotation as required

• Graduation from an accredited four-year college with major course work in Computer Science, Computer Information Systems, Information Management, or related field
• Experience supporting enterprise software applications
• Experience working with relational database management systems, SQL Server Management Studio and writing MS SQL queries
• Ability to pass the Criminal Justice Information Services (CJIS) background check

• Experience with technical project management related to software applications
• Prior experience using SQL Server Reporting Services (SSRS)
• Experience using SOAP and REST approaches to API design and testing
• Experience developing and supporting SharePoint implementations through Microsoft 365 applications, including Microsoft Teams and Microsoft Office
• Experience writing technical documentation
• Experience supporting cloud solutions through Microsoft Azure
• Experience with Power Platform
• Experience developing and supporting Power BI tools including dashboards and reports

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
• Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing and/or pulling of up to 25 pounds with dollies and carts

• Background checks will include employment references and criminal history, and when applicable, credit check, driver’s license record, and education verification
• You must be able to pass a Criminal Justice Information Services (CJIS) background investigation and be fingerprinted for this job; a felony conviction is generally considered grounds for denial of CJIS access; outstanding arrest warrants can also lead to being disqualified from CJIS certification
• Pre-employment drug screen
• Must be legally entitled to work in the United States

• Health and Dental
• Flexible Spending
• Pension/Retirement Plans
• Term Life Insurance
• Long-term Disability
• Survivor Benefits
• Wellness Program
• Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
• Career Development Program
• Tuition Reimbursement Program

• Less than 3 years - 0%
• 3 to 4 years - 60%
• 4 to 5 years - 80%
• Over 5 years - 100%
• For employees age 55 and older, the employer contributions are 100% vested

ABOUT THE COMPANY

• City of Westminster, Colorado

• 303-658-2150