Summary: The Leasing Agent is responsible for coordinating all activities related to apartment leasing. The Leasing Agent’s primary duties fall into the following three categories: 1.) Administer a highly-effective sales and marketing program; 2.) Promote resident retention and provide outstanding customer service, and 3.) Contribute to building a successful operational team.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Administer a Highly-Effective Sales and Marketing Programming.

• Prepare the day for leasing which includes but is not limited to: ensuring models and vacant readies are in touring condition, the office is presentable and ready for business.
• Professionally greet, qualify, tour and lease apartments to prospective residents.
• Maintain an up-to-date leasing notebook to be used on all tours.
• Maintain accurate and detailed records of traffic by entering applicable information into the computer and maintaining completed guest cards according to company guidelines.
• Follow-up with all prospective traffic via phone, mail and/or e-mail.
• Process all rental applications in a timely and accurate manner (24-48 hours).
• Have a working knowledge of and consistently follow the company’s operating procedures.
• Understand and observe all Fair Housing rules and regulations, in both letter and spirit. Treat all customers with courtesy and respect.
• Accurately prepare all lease and move-in paperwork.
• Inspect apartments before move-in, place move-in gift in apartment (where applicable), ensure keys work and apartment is ready for move-in.
• Review the lease and all lease paperwork with residents before move-in, ensuring all documents are properly signed.
• Generate qualified traffic through outside marketing efforts.
• Maintain knowledge of all competition and assist with completion of market survey.
• Manage social media accounts and create monthly marketing schedules

Promote Resident Retention and Provide Outstanding Customer Service.

• Assist Community Manager in distributing lease renewal letters to residents in a timely manner.
• Follow-up with residents concerning their renewal decision until a renewal is signed or a notice is given.
• Plan, promote and attend resident social/renewal functions as directed.
• Accept and generate resident service requests in a timely and accurate manner.
• Apply professionalism and friendliness at all times and with all resident interactions such as: receiving rent payments, expediting service requests, answering inquiries and confronting problem situations.
• Assist in generating and distributing monthly resident newsletters.

Contribute to Building a Successful Operational Team.

• Support whole team effort by providing clerical support and answering phone calls.
• Participate in company-provided training.
• Complete all leasing reports in an accurate and timely manner.
• Assist in inspecting apartments, buildings and grounds to ensure safety and cleanliness, alert the maintenance department to items that are in need of repair.
• Support and maintain a positive attitude.
• Inform supervisor if unable to complete work assigned or unable to be at work when scheduled.

Job Type: Part-time, includes weekends and some holidays. Must be able to work weekends.

Pay: $12-$14.00 per hour

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Work Location: In person