Position Summary

The Senior Sales Coordinator’s primary role is to provide order management support for Healthcare multi-million dollar project business, strategic accounts and/or specialty business units, including software subscriptions and renewals. The Senior Coordinator will work directly with Sales VPs and Directors as well as Customer Operations leadership to ensure requirements for projects, GPO/IDN contracts and adherence to terms and conditions are met. The Senior Coordinator will support on-going business operation of assigned business unit(s), ensure requests are met and quality targets are reached and sustained.

What You'll Do as a Sr. Sales Coordinator

• Gain indepth knowledge of multi-million dollar project business and order management requirements
• Gain indepth knowledge of GPO/IDN contracts and strategic accounts order management requirements
• Gain indepth knowledge of subscription and renewal business
• Manage order and inquiry inbox to categorize and assign Purchase Orders and requests to appropriate team members, including self-assignment
• Review quotes in Sales Connection to ensure Purchase Orders submitted match quoted business
• Import orders into Oracle and review pricing, shipping, and order lines for accuracy consistent with project requirements, GPO/ IDN contracts and/or software specifications
• Apply appropriate holds to orders to setup management of project busiesss, strategic accounts and/or software business
• Send Sales Order Acknoweldgements to Customers, Sales and Service
• Collaborate with Sales Development Specialists to ensure quotes are setup according to Customer profiles
• Utilize available resources to update and increase product and system knowledge along with procedures and corporate initiatives
• Ensure all actions are completed in accordance with department policies and procedures
• Support the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
• Work within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs
• Participate in Kaizen events when appropriate and supports the action plans that result from those events

The Experience, Skills and Abilities Needed

Required:

• 2 years’ experience in sales support/customer support with direct contact with Customers and/or Sales required
• Fluent in Microsoft Office Applications

Preferred:

• Bachelors Degree in Business or Business discipline preferred
• Prior experience with the following software systems strongly preferred:
  • Oracle
  • Sales Connection

Other:

• Ability to handle multiple demands from many people and prioritize effectively
• Ability to work quickly while maintaining attention to details
• Strong decision-making skills; understands how decisions impact the Customer and the Company
• Must demonstrate a high level of professionalism and integrity
• Excellent communication skills – written, verbal and presentation
• Ability to maintain composure under pressure and demonstrate a “can do” attitude
• Teamwork

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career

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