Role Overview

The Director of Account Management is a senior client-facing leader who owns a meaningful book of business, and serves as the critical connector between BOND's members and its operational teams. This role sits at the intersection of relationship management, and operational execution — and it matters because our members expect nothing less than seamless, proactive, expert service every time.

We're looking for someone who brings genuine aviation depth, executive presence, and a hands-on leadership style. If you thrive in high-stakes environments, take pride in anticipating client needs before they arise, and know how to deliver exceptional service while staying personally invested in the work — this role was built for you.

What You'll Do

• Own a portfolio of UHNW and corporate member relationships, serving as their trusted point of contact and driving trip management, retention, renewal support, and satisfaction.

• Act as the operational quarterback for your members, coordinating with the OCC, pilots, maintenance, and cabin teams to ensure flawless trip delivery.

• Manage complex, time-sensitive situations — mechanicals, delays, recoveries — communicating calmly with members while driving resolution internally.

• Monitor portfolio-level KPIs, identify trends, and take proactive steps to address performance gaps or at-risk member relationships.

• Partner with the VP of Account Management to refine playbooks, training frameworks, and service standards as the function scales.

Required Qualifications

• 5+ years of experience in private aviation account management, client services, or aviation sales/brokerage, with meaningful exposure to OCC, scheduling/dispatch, or charter operations.

• Demonstrated experience working closely with OCC, pilots, duty managers, and maintenance teams in a private aviation environment.

• Proven track record of owning client relationships with direct responsibility for retention and renewals.

• Strong aircraft and operational knowledge; aircraft management and/or retail charter/trip management experience strongly preferred.

• High system proficiency with flight operating systems and CRM tools (e.g., Salesforce, HubSpot).

• Exceptional executive presence, communication, and stakeholder management skills; highly composed under pressure.

Preferred Qualifications

• Aviation education (e.g., Embry-Riddle) and/or pilot certification is a strong plus.

• Familiarity with BOND's fleet: Challenger 3500, Global 6500, and Global 8000.

• Prior experience in a high-growth or startup-to-scale private aviation environment.