Location: Remote

Positions Open: 2

Employment Type: Full-Time, Permanent

Compensation: Up to ₹1,00,000 per month (Based on experience)

About SearchBlox

SearchBlox provides AI-powered enterprise search solutions that help organizations improve information discovery, productivity, and user engagement. Our customers include organizations across financial services, healthcare, government, and enterprise sectors.

Role Overview

We are looking for Senior Customer Success Managers to manage US-based customer relationships, drive product adoption, facilitate client communication, and ensure customer satisfaction through effective coordination and support. Because our products are often deployed on customer infrastructure — including AWS and on-premises environments — a solid technical understanding is essential to supporting customers effectively, even though hands-on deployment is handled by our technical teams.

Responsibilities

• Manage relationships with US-based customers and act as the primary point of contact.
• Schedule, coordinate, and facilitate client meetings, status calls, and business review sessions.
• Lead customer discussions, understand requirements, and ensure alignment with internal teams.
• Support customers through deployment and onboarding by understanding their infrastructure and environment, including AWS and on-premises setups, and translating their needs to internal technical teams.
• Understand SearchBlox’s deployment models and architecture well enough to set customer expectations, answer common questions, and keep deployment projects on track.
• Coordinate with Engineering and Support to resolve deployment, configuration, and integration issues, acting as the bridge between the customer and technical teams.
• Provide regular updates to customers regarding project progress, product enhancements, and issue resolutions.
• Prepare meeting agendas, presentations, and follow-up action items.
• Maintain clear communication with clients through calls, emails, and regular updates.
• Conduct customer onboarding, product demonstrations, training sessions, and webinars.
• Drive product adoption and help customers maximize value from SearchBlox solutions.
• Monitor customer satisfaction, engagement, and account health.
• Identify customer challenges, risks, and opportunities for improvement.
• Coordinate with Sales, Product, Engineering, and Support teams to resolve customer needs.
• Track customer requests, issues, and follow-ups to ensure timely closure.
• Maintain accurate customer records, meeting notes, and communication history.
• Support customer retention, renewals, and account growth initiatives.

Requirements

• 5+ years of experience in Customer Success, Account Management, Client Services, or related roles.
• Experience working with US-based customers is required.
• Strong experience managing client calls, meetings, and stakeholder communication.
• Excellent verbal and written English communication skills.
• Experience conducting product demos, presentations, and customer training.
• Sufficient technical understanding to support customers deploying complex software on their own infrastructure (AWS and on-premises), including the ability to follow technical discussions, ask the right questions, and communicate effectively with both customers and engineering teams.
• Ability to manage multiple customer accounts and priorities.
• Strong problem-solving and relationship-building skills.
• Bachelor’s degree or equivalent work experience.

Preferred Skills

• Experience in SaaS, Enterprise Software, AI Solutions, Cloud Platforms, or IT Services.
• Experience managing enterprise customers, particularly those deploying software in their own environments.
• Working familiarity with cloud (AWS) and on-premises deployment concepts — servers, networking, security, and containers — enough to understand customer requirements and constraints.
• Familiarity with search or data platforms such as OpenSearch/Elasticsearch is a plus.
• Technical aptitude to understand software products, integrations, deployment architectures, and customer requirements.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per month

Benefits:

• Health insurance

Experience:

• total work: 6 years (Preferred)

Work Location: Remote