Company Overview

Washington Energy Services Company, LLC is a leading provider of home improvement services in the Puget Sound area, specializing in HVAC installation, service, and maintenance. With a commitment to best-in-class service, we have earned numerous awards and certifications, ensuring our customers receive reliable and efficient solutions for their home needs. We have a strong commitment to providing “Home Comfort” through sales, installation, and service of heating and cooling systems, energy efficient windows, doors, electrical, and plumbing.

Summary

Washington Energy Services is currently looking for an HVAC Service Manager to join our management team at our Lynnwood location. This position is responsible for maintaining all aspects of the service division. We are looking for a manager with a proven aptitude for HVAC Service, managing team members, and strong customer relations. If you are self-motivated; goal-oriented professional who thrives in an entrepreneurial environment focused on quality customer service, then this is the job for you.

The Service Manager position will ensure the development and training of field technicians to meet technical requirements, and established standards processes, while promoting a safe work environment. This role helps evaluate service problems, respond to customer inquiries and make strategic recommendations, review quotes for major repairs, and resolve technical issues. The Service Manager will work with dispatchers and the operations team to ensure smooth service and maintenance scheduling and operation issues.

This is a hands-on leadership role that combines office-based management responsibilities with regular daily field involvement. The Service Manager will conduct site visits, provide real time coaching, training, and mentorship to field technicians, support technical troubleshooting in the field, and interact directly with customers to ensure service excellence and strengthen customer relationships.

Responsibilities

• Hire, train and retain excellent technicians for your division.
• Foster growth, high performance, and positive teamwork in division
• Manage service technicians depending on workload
• Manage certifications and licenses for your team
• Schedule techs, assign duties and work with dispatch coordinators to ensure coverage
• Take care of customer satisfaction items as needed, resolve issues promptly
• Manage Inventory
• Process paperwork for division – timecards, billing, service paperwork etc.
• Develop systems and processes which support the continued success of the division
• Serve as a technical resource for service technicians by assisting with complex diagnostics, troubleshooting, and repair solutions.
• Ensure compliance with safety regulations and industry standards during all installations.
• Train new technicians on best practices in HVAC service and maintenance

Qualifications

• 5 years industry experience – supervisory experience preferred
• Proven leadership in HVAC Service or similar
• Industry Wide Diagnostic Ability on systems and components
• Aggressive, motivated, self-starter who is passionate about their work.
• Strong computer skills – Excel, Word, Outlook
• Strong oral communication skills; able to have a well-structured conversation at executive level.
• Ability to direct and manage team to produce successful outcome
• Attention to detail and good organizational skills; able to manage multiple tasks successfully.
• Ability to perform well in a constantly changing environment.

Licenses & Certifications

• 06A or 06B Electrical License required
• Nate Certification
• Generac generators & gas fireplace
• Valid WA State drivers license with a clean driving record

Compensation and Benefits

• Competitive wage range: $100,000 - $125,000 annually
• Additional compensation opportunities
• Medical/Dental/Vision/Life benefit package for team members and family
• Short-Term Disability and Long-Term Disability optional benefit
• 401k Plan with a match of 50% of the first 4%
• Company provided vehicle to take home and gas card
• Cell phone, tools and electronics
• Paid time off Team members will accrue 80 hours of PTO in their first year.
• Six (6) paid holidays

If you are ready to take your career to the next level in a supportive environment that values excellence, we invite you to apply today at Washington Energy Services Company!

If offered the position a background check, driving check, and drug test are required.

Pay: $100,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Employee assistance program
• Employee discount
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person