About Waterton

At Waterton, we believe in finding the good and leaving it better. For over 30 years, we’ve been passionate about delivering incredible resident experiences, made possible by offering an extraordinary experience for our talented associates. We value adaptability, curiosity, accountability, and commitment to excellence. If this sounds like you, we’d love to meet you.

Job Summary

As a Waterton Service Manager (Maintenance Manager), you will oversee the overall maintenance of the community – repairs, make-ready process, and preventative maintenance. The ideal candidate is resilient, results-oriented, curious, adaptable, and has an ownership mindset.

What You Need to Succeed

We are looking for a technical leader who embodies our core values.

An Ownership Mindset (Own It)

Leadership starts with accountability. By taking pride in the physical asset and empowering your service team, you ensure a safe, functional, and high-quality community environment.

• Lead, coach, and develop the service team (technicians and porters), ensuring high-quality work, strong performance and professional growth.
• Maintain the “Heart of the House” by overseeing shop organization, inventory control, and the proper care of tools and equipment, while ensuring full compliance with OSHA standards, fire safety codes, and MSDS documentation.

Resiliency (Be Kind)

Technical leaders create stability during challenges. By remaining calm and solution-oriented, you keep operations moving during high-pressure situations.

• Lead emergency response efforts for major mechanical failures, weather events, or high-priority incidents with efficiency and composure.
• Manage the make-ready and unit renovation process during high-turnover periods, ensuring unit quality remains high even when timelines are tight.

Results Orientation (Get It Done)

Exceptional Service Managers understand that physical upkeep drives financial value and resident satisfaction. By achieving maintenance KPIs, you operate with ownership and accountability.

• Drive resident satisfaction by optimizing workflows to meet 24 to 48-hour completion targets.
• Execute preventative maintenance programs and manage the maintenance budget by monitoring expenses and securing competitive vendor bids.

Adaptability (Listen & Talk)

Change is constant and adaptable service leaders keep the community competitive. By communicating clearly with the on-site team and vendors, you bridge the gap between office operations and maintenance execution.

• Collaborate with the Community Manager and Capital Team to coordinate unit renovations and capital improvement projects.
• Communicate technical issues to all stakeholders (residents and office staff) in a clear, professional, and empathetic manner.

Curiosity (Have Fun)

Curiosity drives performance. Strategic problem-solvers identify root causes to implement long-term fixes and find cost savings.

• Investigate recurring issues to identify root causes, seeking creative solutions to reduce utility consumption or recurring repair costs.
• Stay current on building technology and green energy initiatives that could improve the community’s efficiency or appeal.

What You’ll Bring – Desired Skills and Experience

• 5+ years of apartment maintenance experience and 2+ years of leadership experience preferred.
• EPA-CFC certification required; EPA-LBP required for communities built prior to 1978.
• Strong organizational, multitasking, and deadline-management skills.
• Proven leadership, problem solving, and team development capabilities.
• Excellent customer service skills through respectful interactions and communications.
• High school diploma preferred or equivalent relevant experience.

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Competitive compensation and incentive program participation
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• Generous parental leave
• A commitment to life-long learning through learning plans that include internal and external training, as well as consideration for tuition reimbursement
• Commitment to job and career advancement

Waterton welcomes all.

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.