In addition to the salary range, this position is eligible for discretionary gratuities (tips) plus commission pay.

The Company and The Resort

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar.

As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

Job Summary
This position's compensation is primarily commissions/gratuities. Provides professional massage treatments in accordance with state law and policy and procedures of Tides Inn Spa. Responsible for providing a safe, clean, motivating and nurturing environment for services that exceeds guest's expectations.

Essential Functions and Responsibilities

• Regular and Reliable Attendance is an essential function of this role.
• Performs massage and body treatment services according to protocol.
• Effectively communicate the spas health and fitness philosophy to guests.
• Read and adhere to schedule postings in regards to shifts, room assignments and the computer scheduling system.
• Provide all guests with consistent services for all treatments.
• Be prompt with appointments, 30 minutes prior to your shift.
• Begin services on time and perform all services within the time frame established for each treatment.
• Properly educate guests about their treatments.
• Promote spa and all services, products and programs.
• Assist and perform daily prep work duties such as re-stocking, refilling and preparing rooms for treatments.
• Attend and participate in regularly scheduled training sessions and meetings.
• Be an active participant in the department by contributing to new programs and development ideas.
• Display appropriate teamwork, flexibility and interpersonal skills.
• Follow all Department Standards of Operations at all times.
• Responsible for providing a safe, clean, personal, entertaining and well thought out session that exceeds guest's expectations.
• Keep all work and storage areas neat and maintained.
• Ensure proper tools and equipment is purchased for safety with manager.
• Ensure gratuities are not solicited.
• Massage Therapist is empowered to determine when to terminate a massage in the event it becomes unprofessional and/or uncomfortable for either party.
• Other duties as assigned.

Core Competencies
Individual Contributor Role: Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action Oriented, Self Development.

Qualifications

• Current Virginia Massage Therapist license in accordance with state law.
• Must become qualified to perform 100% of Tides Inn massage and body treatment services and techniques.
• Massage therapy experience preferred but not necessary; willingness to learn new methods.
• Attention to detail and able to multi-task many priorities.
• Self-motivated and organized; ability to work with little supervision.
• Ability to ensure guests are handled in safe and professional manner.
• Display a neat appearance and a caring attitude
• Ability to communicate clearly and effectively with guests, coworkers, and management.

Physical Requirements
Work Environment: (ex: office, public area, outdoor).
Equipment Used: (ex: computer, phone, copy machine, golf cart, tools)

• Sitting 5%
• Standing/Walking/Bending 95%
• Lifting – up to 50 pounds
• Vision – Navigation of Property, Safety
• Hearing – Interaction with Guests, Safety
• No Travel is Required for this Role

NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.