Assistant General Manager

Full-Time | Hospitality | On-Site

About the Role

We are looking for a driven, people-first hospitality professional to join our team as Assistant General Manager. This is more than an operations role — it is a leadership opportunity at the heart of everything that makes a great hotel experience. You will work hand-in-hand with the General Manager, a District Manager, and an on-site Sales Manager to shape day-to-day operations, develop a high-performing team, and ensure every guest leaves with a story worth telling.

If you thrive in a fast-paced environment, lead with confidence and warmth, and take genuine pride in the details — from a spotless lobby to a smoothly run night audit — this role was made for you.

What You’ll Do

Operations & Leadership

• Partner closely with the General Manager to oversee all aspects of daily hotel operations, including front desk, housekeeping, maintenance, food & beverage, and security.
• Serve as the acting General Manager in their absence, maintaining full operational accountability across all departments.
• Supervise department heads and provide day-to-day leadership that keeps the team aligned, motivated, and delivering at a high level.
• Function as the operational link between departments, ensuring communication flows smoothly and nothing falls through the cracks.

Financial Oversight

• Approve and monitor plans, budgets, and staffing for rooms, housekeeping, maintenance, and security departments.
• Track budget performance and direct corrective action when needed to keep the property on target.
• Support the General Manager in developing and implementing long-range plans, operating reports, forecasts, and annual budgets.
• Oversee internal cost control procedures and monitor the hotel’s preventive maintenance and energy management programs.

Guest Experience

• Serve as a visible, approachable leader for guests — receiving and resolving complaints, special requests, and complex situations with professionalism and care.
• Oversee front desk operations including guest check-in and check-out, multi-line phone systems, and etiquette standards.
• Conduct ongoing facility inspections to verify that cleanliness, safety, and service standards are consistently met.

People & Safety

• Lead and support staff development across all departments, coordinating training programs and fostering a cohesive, growth-oriented team culture.
• Monitor safety conditions and employee adherence to safety protocols.
• Maintain and update emergency plans and ensure effective training is conducted across all departments.
• Support night audit procedures and ensure seamless service continuity during evening operations.

What You Bring

• A minimum of three years of hotel management or supervisory experience in the hospitality industry.
• Strong leadership presence with a professional image and a reputation for getting the best out of your team.
• Excellent interpersonal, written, and verbal communication skills — you’re as comfortable addressing a frustrated guest as you are presenting a budget update.
• Sound decision-making ability and sharp analytical skills, especially in high-pressure situations.
• Working knowledge of hotel management software systems; comfort with multi-line phone systems and general technology platforms.
• Demonstrated experience with revenue management, budgeting, and HR practices within a hospitality setting.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Prior experience with night audit procedures is a plus.

Why Join Our Team

You will be stepping into a collaborative leadership structure that includes direct access to a District Manager and an experienced Sales Manager already in place — giving you the support, resources, and institutional knowledge to succeed from day one. Our local ownership is hands-on, invested, and deeply committed to the success of this property.

This is a role where your instincts, initiative, and leadership genuinely matter. The right person will not just maintain standards — they will raise them.

Ready to lead? We’d love to hear from you.

Pay: $42,000.00 - $48,500.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

People with a criminal record are encouraged to apply

Experience:

• Hospitality: 3 years (Preferred)

Ability to Commute:

• Sault Sainte Marie, MI 49783 (Preferred)

Work Location: In person