The RMC Sales & Dispatch Manager is responsible for driving profitable revenue growth while optimizing daily production and delivery execution across the Chambersburg and Harrisburg markets.

Key Responsibilities

• Sales & Market Development

  • Develop and grow a profitable book of business

  • Execute pricing strategies including formal and silent increases

  • Build and maintain strong customer relationships

  • Identify and pursue new business opportunities

  • Maintain account and territory plans

  • Provide forecasts and market intelligence

• Dispatch & Operations Leadership

  • Lead and manage the RMC Dispatch Center

  • Ensure on-time delivery and efficient truck utilization

  • Use demand graphing tools to optimize performance

  • Coordinate with plant, fleet, and QC teams

  • Improve morning peak and afternoon utilization

  • Drive proactive dispatch planning

• Customer Experience

  • Own customer satisfaction and issue resolution

  • Ensure responsiveness and reliability

  • Set clear expectations with customers

• Financial Accountability

  • Achieve revenue, margin, and volume targets

  • Track KPIs (yards/truck, loads/day, cycle times)

  • Support budgeting and forecasting

• Cross-Functional Collaboration

  • Align with sales, operations, QC, and accounting

  • Ensure profitable execution of work sold

• Team Leadership

  • Develop and manage dispatch coworkers

  • Build accountability and performance culture

Qualifications:
Education & Experience

• Bachelor’s degree preferred

• 5+ years relevant experience

• Industry experience preferred

Technical Skills

• Excel proficiency

• Dispatch/CRM systems (Command Alkon preferred)

• Sales forecasting

Working Knowledge

• Concrete mix designs

• Logistics and fleet optimization

• RMC cost structure

Core Competencies

• Decision-making under pressure

• Operational awareness

• Strong communication

• Accountability mindset

Success Profile

• Improved fleet utilization

• Increased afternoon production

• Margin expansion

• Improved delivery performance

• High-performing dispatch team