GENERAL RESPONSIBILITIES

• Executes company policies, procedures, and changes to ensure sustainable and cost-effective use if staff's time, supplies, equipment and processes.
• Plans, develops, and implements strategy for operational management within territory to meet performance, safety, timelines, and budget requirements (i.e. labor, supplies, and chemicals).
• Work closely with management, employees, customers, and regulatory agencies to ensure all Safety guidelines are trained, monitored, enforced, and documented.
• Actively engages in and facilitates all new plant startups within territory.
• Ensure the accurate and timely reporting of all labor hours on a daily basis as per company policies.
• Maintain all pertinent records, reports and paperwork as needed.
• Revision and creation of Standard Operating Procedures (SOP) for facilities.
• Attends all meetings that have an impact on improvement planning and effectiveness.
• Develops and recommends continual facility and equipment improvements and cleaning procedures.
• Maintain profitability of all accounts ensuring labor hours and dollars are within established budgets.
• Assists Sales in the estimation of labor and material costs on jobs.
• Maintains availability to respond 24/7 to Shift Supervisors, cleaners, customers, etc.
• Supports all company programs and directives.
• Completes training courses as required.
• Other tasks or duties as assigned by direct supervision.

CUSTOMER MANAGEMENT RESPONSIBILITIES

• Interface with customers in territory to meet daily requests, project plan, create and disperse required reports, and participate in requisite plant audits.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Helps complete deliverables in client’s agreement and statement of work to highest possible standards.
• Maintain profitability of all accounts ensuring labor hours and dollars are within established budgets.
• Performs quality assurance inspections to ensure all work has been completed in compliance with specific scope of work.

EMPLOYEE MANAGEMENT RESPONSIBILITIES

• Ability to provide on-the-job training and facilitate/ organize the training for new hires by onsite supervision if not conducting new hire training.
• Oversees the hiring, disciplinary and review processes, and termination of all cleaners to provide a trained, service-oriented team.
• Manage any employee relations or performance issues quickly and appropriately; Document and report to management or HR.
• Enforce all safety policies and procedures; immediately report and investigate accidents.

SUPERVISORY RESPONSIBILITIES

• 5 years of experience working in commercial cleaning.
• Previous multi-unit management experience highly preferred.
• Excellent attention to detail.
• Working knowledge of Microsoft Office; Word, Excel, and Outlook.
• Willingness to work a variable schedule to include day, evening, and night shifts.
• Willingness to travel.
• Valid driver's license.

• Strong, professional written and verbal communication skills in English. (Spanish is a plus)
• Proactive and energetic personality.
• Excellent planning, organizational, and time management skills with minimum supervision.
• Ability to work against deadlines and handle multiple projects at once.
• Ability to effectively interact with personnel at all organization levels.
• Desire to contribute to the success of the Company.
• Dedicated, hardworking and innovative