About the Helping Hearts California

Helping Hearts CA provides compassionate, person-centered care to individuals experiencing homelessness, medical vulnerability, and behavioral-health challenges. Through a continuum of care programs, the organization helps clients stability, heal, and transition toward long-term housing. Their multidisciplinary team is committed to dignity, safety, and high-quality supportive services.

Position Overview

Helping Hearts CA is seeking a strategic, collaborative, and community Executive Director to lead the organization’s multi-program campus, which includes a 100-bed Low-Barrier Shelter, 100-bed Recuperative Care Program, Sobering Center, a Family Navigation Center, and onsite Kennel. This role ensures all programs operate in alignment with Housing First, Harm Reduction, and Trauma-Informed Care principles while meeting county contract and regulatory requirements.

The Executive Director serves as the senior operational leader and works in partnership with Executive leadership and the Board of Directors to guide the organization’s strategic direction, strengthen community partnerships, and support the continued growth of recuperative care in the San Bernardino County area. This is a high‑impact leadership role responsible for ensuring safe, effective, and compassionate service delivery for individuals experiencing homelessness and complex health needs.

The Executive Director will provide overall leadership of the organization, including:

· Provide executive leadership and operational oversight across all campus programs

· Ensure compliance with HHAP, HIPAA, OSHA, ADA, county contracts, and emergency‑preparedness standards

· Lead and develop Program Directors, Clinical Leads, and administrative staff

· Oversee daily operations including safety, intake, facilities, food service, transportation, and kennel services

· Support high‑quality clinical care in Recuperative Care and Sobering Center programs

· Monitor program outcomes, service quality, and client satisfaction

· Manage budgets, expenditures, and financial reporting

· Build strong relationships with county agencies, hospitals, law enforcement, and community partners

· Represent the organization in meetings, tours, and public presentations

Qualifications

Ideal candidates will bring:

· Bachelor’s degree in Public Administration, Social Work, Nursing, Healthcare Administration, or related field (Master’s degree preferred)

· Minimum 5 years of progressively responsible leadership experience in recuperative care, healthcare, behavioral health, or similar fields.

· Experience managing multi-program or multi-site operations

· Strong knowledge of Housing First, Harm Reduction, and Trauma-Informed care.

· Experience with regulatory compliance, audits, and contract management.

· Strong experience with budgeting, financial, and contract management.

· Proven ability to build community partnerships and collaborations

· Experience working with nonprofit boards and governance structures.

· Excellent communication, leadership, and organizational skills.

· Proficiency in MS Office and HER systems

· CPR/First Aid and CPI training (provided if not current).

The Executive Director is expected to work primarily in person and attend community meetings, programs, and events throughout the region, including occasional evenings and weekends.

Compensation and Benefits

Excellent benefits package including Medical, Dental, Vision, Life Insurance, Disability Insurance, 401k, and other ancillary benefits . The company provides 12 Paid Holidays, Vacation benefits, and a competitive salary DOE.

Salary range: $155,000 – $175,000, depending on experience and qualifications.

Make an Impact

If you are passionate about leading teams, strengthening community partnerships, and driving meaningful impact in recuperative care programs, we encourage you to apply.

Pay: $155,000.00 - $175,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Application Question(s):

• How many years of Navigation Center Experience do you have?

Education:

• Bachelor's (Preferred)

Experience:

• leadership exp. in recuperative care or behavioral health: 5 years (Required)

Work Location: In person