Job Overview

We are seeking a dedicated and detail-oriented Front Office Medical Assistant to serve as the first point of contact within our healthcare facility. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a comprehensive understanding of medical office operations. This role involves managing patient interactions, coordinating appointments, and supporting clinical staff to ensure smooth daily operations. The successful applicant will demonstrate proficiency in electronic health record (EHR) systems, medical billing, insurance verification, and adhere strictly to healthcare confidentiality policies.

Responsibilities

• Greet patients warmly and professionally, ensuring a positive first impression and efficient check-in process.
• Schedule appointments accurately using EMR (Electronic Medical Records) systems.
• Verify insurance coverage and perform insurance eligibility checks in compliance with health insurance policies like Medicare and HIPAA regulations.
• Collect patient information, update medical records, and review documentation for accuracy and completeness.
• Manage phone communication with patients and providers using multi-line phone systems while maintaining excellent phone etiquette.
• Support clinical staff with administrative tasks such as filing medical records, managing electronic health records (EHR), and handling documentation review.
• Maintain a clean and organized front desk area, ensuring adherence to clinical confidentiality policies and health information management standards.
• Utilize office management software such as Microsoft Office for scheduling, data entry, and correspondence.
• Perform intake procedures for new patients, including collecting demographic data and explaining clinic procedures clearly.

Skills

• Extensive experience with EMR/EHR systems.
• Strong knowledge of medical billing practices and medical documentation review.
• processes related to commercial and other health plans.
• Excellent customer service skills with the ability to communicate effectively via phone and in person while maintaining professionalism.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Competent computer skills including typing (10 key typing), Microsoft Office applications, and multi-line phone systems.
• Knowledge of HIPAA regulations and clinical confidentiality policies to safeguard patient information at all times.
• Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.

Join our team as a Front Office Medical Assistant to provide exceptional patient service while supporting vital healthcare operations through professionalism, efficiency, and compassionate care!

Pay: From $18.00 per hour

Benefits:

• Health insurance
• Life insurance
• Paid time off

Work Location: In person