OUR LEADERSHIP PHILOSOPHY

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

POSITION SUMMARY:
Under close to moderate supervision of management, the Member Service Representative II will focus on the unique opportunity to identify needs to enrich our members’ lives. The Member Service Representative II will focus on member accounts while proactively offering additional products and services to strengthen member relationships. To support branch needs the Member Service Representative II may also conduct routine transactions such as deposits, withdrawals and payments. Ownership of the experience is crucial as the Member Service Representative II will be a single point of contact to develop member relationships.

Location: Westbrook, ME

Pay: $21/hr + incentives

Hours: Full-time - 40 hours

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Assists members in opening and maintaining personal and business accounts while offering additional products and services to strengthen member relationships.
• Fulfills members requests by providing outstanding services, problem resolution and needs based selling; refers mortgages for prospecting.
• Prepares and disburses consumer loans within lending limits and credit union guidelines.
• Accurately and efficiently process deposits, payments, withdrawals, cash checks, wires, fraud packets, etc. in accordance with established policies and procedures, as needed to support branch staff.
• Balances cash drawer/TCR and manages all transactions with accuracy and courtesy while maintaining privacy and security.
• Demonstrates openness and willingness to switch between teller and member service functions as needs arise.
• Follows and adheres to the Credit Union’s policy regarding attendance and punctuality.

JOB SPECIFICATIONS

• Effective communicator, engage with members and build relationships regarding product and services.
• Ability to prioritize tasks and demonstrates close attention to detail.
• Courtesy, tact, and diplomacy.
• Goal-oriented and service focused.
• Working knowledge of Microsoft Office products.
• Frequent interactions with the public.

EDUCATION, TRAINING & EXPERIENCE

• High school diploma or equivalent.
• 2-5 years of similar related experience as a teller, cashier or in a member/customer service role.
• Previous sales and/or lending experience preferred.

WORK ARRANGEMENT: The working arrangement for this position is fully onsite. No alternative working arrangement is available.

Retail Benefits That Work for You

We know life doesn’t pause when you’re at work — and your benefits shouldn’t either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

Financial Relief & Support

• Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load.

• Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team.

• Weekly Paychecks – Because waiting two weeks shouldn’t be the norm.

• 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting.

Health & Wellness

• Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.

• HSA/FSA Options – Save pre-tax dollars for everyday health expenses.

• Discounted Pet Insurance – Because furry family members deserve care too.

• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges — available 24/7.

Time Off That Respects Your Life

• Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.

• Volunteer Time Off (VTO) – Give back to your community with paid time to serve.

• PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.

• Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts.

Culture & Connection

• Retail Sales Incentive Program – Earn more when you help members thrive.

• Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.

• Ongoing Training & Career Growth – We invest in your development from day one.

• Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER