JOB SUMMARY

This position works closely with the Operating Company (OpCo) departments. Assist the merchandising department with transactional activities where needed. Aid in supporting OpCo sales by addressing and resolving questions and requests on time utilizing detailed knowledge of products, systems, and tools. Acts as liaison between OpCo Sales, Buyers, and Category Management as it relates to Merchandising activities.

RESPONSIBILITIES

• Merchandising point of contact for sales, national accounts, and health care account inquiries (communication router).
• Based on information from merchandising and marketing, communicate to sales on any supplier, product or promotional urgent updates.
• Track and trace special orders, demand status late inbound trucks, and other operational requests for the sales team.
• Assist sales on basic inquiries.
• Monitor the drop ship process by confirming orders are shipped and invoiced promptly.
• Process special orders (Non-Stocks).
• Handle demand status orders and ensure timely execution of related activities (confirmations, receiving, and allocation).
• Manage the processes flow for new item stocking requests to ensure timely completion and maintain documentation.
• Create and/or maintain proprietary charting per Manager/Director/VP approval.
• Process all merchandising related scripts including price management and market costs.
• Handle overflow sales support.

QUALIFICATIONS

Education

• High school diploma or equivalent combination of education and experience in place of a degree sufficient to successfully perform essential job functions required.
• Bachelor's degree preferred.

Experience

• 1+ years' experience required.
• Experience in purchasing, merchandising, sales and/or customer service required.
• Experience working within a retail, wholesale or distribution environment preferred.

Professional Skills

• Strong communicator with excellent relationship-building skills across a variety of stakeholders.
• Excellent organization and time management skills.
• Able to resolve conflicts quickly, research issues, and follow up with timely communication to all key stakeholders.
• Ability to quickly learn and understand systems to answer basic inquires without escalating.
• Attention to detail with the ability to knock down obstacles to find a solution.
• Proficient Excel skills preferred.

Working Conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Travel 5%

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the associate in this job. The associate will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.