Description

Some of Your Responsibilities & Core Duties will be:

• Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
• Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
• Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders.
• Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
• Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
• Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience.
• Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.
• Help shape mid-market account management processes, tools, and best practices as the function continues to mature.

The Experience and Key Skills you will have:

• Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.
• Experience participating in or leading renewal processes, commercial conversations, or RFPs.
• Experience identifying upsell or cross-sell opportunities across an existing client base.
• Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts.
• Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally.
• High level of ownership and accountability for client outcomes.
• Experience operating in an unstructured or evolving environment where progress requires initiative, judgment, and adaptability.
• Strong analytical and problem-solving skills with a solutions-oriented mindset.
• Willingness to get into the details across client issues, internal workflows, renewals, upsell opportunities, and cross-functional initiatives when needed.
• Ability to manage a larger portfolio while maintaining strong client engagement, prioritization, and commercial discipline.

• Experience in a growing or evolving organization where processes and playbooks were not fully defined.
• Familiarity with commuter benefits, employee benefits, HR technology, or related industries.

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries
• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain

The Interview Process:

• Telephone interview with a member of the Talent Acquisition team.
• 1st stage online panel interview with some members of the Account Management Team
• 2nd stage online panel interview with our US Sr. Director, Account Management
• Final stage in person interview with our US Managing Director

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