Multi-Line Claim Representative II – Auto & Property (National)

Build Your Career With Purpose at CCMSI

Job Summary

Required Qualifications

• 3–5 years of claim handling experience, including first-party auto and/or property
• Experience handling property damage claims (auto and non-auto)
• Foundational understanding of coverage analysis and liability investigation
• Ability to manage a moderate caseload in a fast-paced environment
• Strong organizational skills and ability to maintain consistent diary follow-up
• Experience evaluating damages and handling claims through resolution
• Familiarity with multi-jurisdiction claim handling
• Strong analytical and decision-making capabilities
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state or designated home state
• Ability to obtain and maintain additional licenses (NY strongly preferred; FL, TX, AZ, AL, and others a plus)

Nice to Have

• Prior TPA experience is a plus
• Experience in high-volume claim environments
• Additional state adjuster licenses
• Bilingual (Spanish) in both written and spoken Spanish, may use 2-10% of any day.This is a bonus and not required

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Opportunities to expand into more complex liability or multi-line roles
• Culture: A supportive, team-based work environment

How We Measure Success

• Timeliness – efficient file movement and consistent claim resolution
• Diary management – proactive follow-up and strong file organization
• Quality – accurate coverage application and well-documented claims
• Responsiveness – clear and dependable communication
• Compliance – adherence to client and jurisdictional standards

Compensation & Compliance

Our Core Values

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.