Job Title: Multi-site Property Manager I

Job Type: Full Time

Reports To: Regional Property Manager

Location: Seasons at Southpoint and Towns of Traverse Mountain

Job Summary:

The Property Manager plays a vital role to our properties. You will oversee the operations, budgets, housekeeping, maintenance, and leasing of the whole property. You will supervise housekeeping, maintenance, and a leasing staff of several people. It is crucial this position has leadership skills to run and maintain the property to its best. We are a locally owned property management company overseeing multifamily communities across the region. Our on-site teams are supported by a central office and leadership group that value clear expectations, teamwork, and accountability. We believe strong communities start with supported employees and take pride in creating stable, well-maintained places for residents. We look for team members who take ownership of their work, support their coworkers, and contribute to a positive community for both residents and staff.

Duties & Responsibilities:

• Team Leadership:

• Recruit, train, and inspire a high-performing leasing and maintenance team.

• Foster a collaborative work environment, instilling a culture of excellence and accountability.

• Vendor Management:

• Oversee vendor relationships, negotiating contracts, managing pricing structures, and ensuring performance meets rigorous standards.

• Conduct regular reviews of vendor contracts to identify cost-saving opportunities while maintaining service quality.

• Tenant Relations:

• Cultivate positive relationships with tenants, promptly addressing concerns to maintain high satisfaction levels.

• Work with dissatisfied tenants to resolve their problems in a friendly and compliant manner.

• Manage the move out reconciliation procedure

• Implement resident retention programs for long-term community stability.

• Create a community of “super-fans” and encourage them to share their positive experiences online for others to see.

• Financial Management:

• Oversee the financial performance of the property, including budgeting, rent collection, and expense management.

• Manage banking deposits

• Implement revenue-maximizing and cost-minimizing strategies within AIRM.

• Manage lease renewals

• Work to obtain and maintain high occupancy rates through effective sales and renewal strategies.

• Compliance:

• Ensure adherence to local, state, and federal regulations, and company policies and procedures

• Manage the process of sending collection and eviction accounts to the law office

• Posting of three-day notices

• Incorporate industry best practices into daily operations.

• Keep all information correct and up to date in all company operated programs

Skills:

• Proven success in on-site multi-family property management operations

• Ability to lead others and maintain a functional team - active listener

• Interviewing for positions on property – structured approach

• Conflict resolution

• Communication – both written and verbal with other employees and tenants

• Excellent time management

• Be adaptable to new situations while being an active problem solver

• Proficiency in Microsoft Office Suite, Word, Excel, and PowerPoint

Experience and Education:

• High School Diploma or equivalent

• 0-2 years of property management experience as a property manager or assistant property manager is preferred

• Certified Apartment Manager (CAM)

• Experience leading others in work settings

• Fair Housing Law experience in practice

Physical Requirements:

• Ability to stand for extended periods of time

• Occasionally assist with cleaners and maintenance on jobs

• Ensure good physical hygiene with a clean and professional image

• This list of duties and responsibilities is not all-encompassing and may be subject to change to meet the evolving needs of the organization.

If this excites you, and you are committed to upholding our core values, we’d love to hear from you! Please submit your resume, we can’t wait to meet you!

Join us at Mountain States Property Management and be part of our vision to be the preferred employer, landlord, and business partner to every individual and community we serve!

MSPM is an equal opportunity employer and values diversity. We are committed to creating an inclusive environment for all employees.