Position Responsibilities

• Oversee daily operations of the NOC/SOC facility, managing a team of approximately 12 system administrators and cyber defense analysts
• Create and manage staff schedules, on-call rotations, and shift coverage to ensure 24/7 operational capability
• Serve as primary point of contact with government program office and system owner, maintaining strong customer relationships
• Develop and deliver weekly status reports, Program Management Review (PMR) charts, metrics dashboards, and operational summaries
• Represent NOC/SOC operations at Integrated Product Team (IPT) meetings, Change Control Board (CCB) meetings, and program reviews
• Manage approved network upgrades and changes, coordinating implementation schedules and ensuring minimal operational impact
• Track and report on metrics including system availability, incident response times, ticket resolution rates, and service level agreement (SLA) performance
• Coordinate incident escalation procedures and ensure timely communication of critical events to stakeholders
• Develop and maintain Standard Operating Procedures (SOPs), run books, and operational documentation
• Conduct performance evaluations, provide mentoring and professional development for team members, manage staffing requirements, and drive continuous process improvement initiatives
• Support budget planning, resource allocation, and procurement activities for NOC/SOC operations

Minimum Qualifications

• Five or more years of experience managing IT operations teams, NOC/SOC facilities, or technical support organizations
• Project management or IT service management certification such as PMP, ITIL Foundation, or equivalent
• Demonstrated experience working with DoD or federal government customers in a contract performance environment
• Strong familiarity with network operations, system administration, and cybersecurity concepts
• Experience with program-level governance such as CCB meetings and IPT forums
• Excellent communication skills with ability to interact effectively with government customers, senior management, and technical teams
• Strong leadership and team management skills including scheduling, performance management, and conflict resolution
• Currently hold or have the ability to obtain United States Secret security clearance

Preferred Qualifications

• Bachelor’s degree in information technology, business administration, or related field, or equivalent professional experience in operations management
• Advanced certifications such as PMP, ITIL Expert, Certified ScrumMaster, or Lean Six Sigma
• Technical baseline certification such as Security+, Network+, or CISSP
• Seven or more years of experience in DoD contracting environments
• Knowledge of DoD contract performance measurement methods, cost tracking, and financial reporting
• Familiarity with DoD cybersecurity policies, RMF processes, and ATO requirements
• Experience with incident management frameworks (ITIL, NIST) and service desk best practices
• Proficiency with program management and collaboration tools such as Microsoft Project, Teams, SharePoint, Jira, or ServiceNow
• Understanding of tactical networking operations and unique challenges of supporting deployed or austere environments