As a Health IT Operations Analyst, you’ll monitor and support critical network and system operations to ensure reliable performance across business systems and services. You’ll troubleshoot issues, respond to incidents, and partner with cross‑functional teams to resolve operational challenges. This role plays a key part in maintaining system stability and delivering a seamless customer experience.

This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.
Shift-based role with 24/7 coverage expectations, including evenings, weekends, and on-call support as needed. Example: Wednesday-Saturday (9PM- 8AM PST)

What you’ll do

• Monitor Network tools and infrastructure (e.g., DynaTrace, Zenoss, DataDog, and monitoring and control applications)
• Add/remove/update Customer site equipment as needed, including ISP updates, firewall policy changes, network changes/additions
• Troubleshoot user and customer network outages, phone issues, and Best Buy Health device issues
• Conduct initial (Level 1) troubleshooting of Best Buy Health Datacenter or application issues before escalation to the Systems, Network, Data, or Development Engineering teams
• Manage incident response and system operations by monitoring issues, responding to alerts, documenting incidents, and escalating to major incident processes when needed
• Support system performance and implementation by maintaining configurations, executing routine maintenance, leveraging run books and process documentation, and partnering with vendors and internal teams
  

Basic Qualifications

• 2+ years of experience in a NOC, operations center, data center, or desktop support environment
• 2+ years of experience with enterprise network infrastructure (routers, switches, firewalls, wireless)
• 1+ year of experience using network or system monitoring tools (e.g., DataDog, Dynatrace, SolarWinds)
• Experience troubleshooting network or system issues in a production environment
• Experience configuring or supporting network hardware (routers, switches, firewalls, wireless)
• Proficiency with Windows operating systems and Microsoft Office tools

Preferred Qualifications

• Associate degree in computer science, Information technologies or a related field
• Experience with monitoring tools such as DataDog, Dynatrace, or similar platforms
• Knowledge of ITIL frameworks or experience working in an ITIL environment
• Understanding of network protocols (e.g., TCP/IP, HTTP, FTP)
• Experience using ticketing or incident management systems (e.g., ServiceNow, Jira)

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.